Summary
Overview
Work History
Education
Skills
Military
Timeline
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Nicholas Cannady

Summary

Dynamic professional with 10+ years' experience in account management, database administration, project management, document review, data entry, sales and revenue optimization, customer service, and policy development and implementation. Smart candidate keeps meticulous details on status of customers and collection efforts. Friendly and engaging with great attention to detail. Successful account representative provided ongoing support to ensure client satisfaction. Identified market trends, understood competitive landscape and possessed excellent communication skills to explain customer options. Developed comprehensive knowledge of product lines to maximize profits while promoting customer satisfaction. Motivated individual with experience in aviation, customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Key Account Representative

Decker's Brand
06.2021 - 12.2023
  • Helped increase revenue from FY22-FY23 by $21 million
  • Currently on track for FY24 to sell $27 million
  • Maintain the order books for accounts in a predefined territory of key accounts for specific brand(s) – Teva and Sanuk
  • Manage Order for two of the largest accounts for Amazon: Amazon Sanuk, Amazon Teva and smaller account for ASOS
  • Implemented effective account management strategies that streamlined processes and improved efficiency across the team.
  • Monitored competitor activities within the market, identifying threats to our key account base and recommending strategies for mitigating risks.
  • Communicate effectively with various in-house departments to ensure accuracy and timeliness with wholesale orders and shipments
  • Coordinate with vendor compliance manager on key accounts while partnering with levelers and reservation specialists to maintain orders and reservations
  • Build customer relationships - earn their loyalty and trust by being kind and helpful
  • Adhering to department policies regarding wholesale orders processes
  • Process orders, returns, modifications, credit memos and debit memos for dealers and sales representatives
  • Provide regular reporting to sales teams with order book status and ensure EDI orders upload properly
  • Assisted with training other team members in new reporting system in Tableau, along with new processes using Oracle.
  • Strengthened relationships with key clients by providing excellent customer service and timely communication.
  • Increased account retention by consistently exceeding client expectations and resolving issues promptly.
  • Managed a portfolio of accounts, ensuring high levels of satisfaction and maintaining strong relationships.
  • Collaborated with internal teams to develop strategic plans for growing accounts and increasing revenue.
  • Analyzed sales data to identify trends and opportunities for growth within the key account base.
  • Developed customized sales presentations tailored to the unique needs of each client, resulting in increased sales.
  • Conducted regular business reviews with clients to assess their satisfaction and address any concerns or areas for improvement.
  • Expanded product offerings within existing accounts through upselling and cross-selling efforts, driving additional revenue streams.
  • Assisted in the development of marketing materials targeted at key accounts, contributing to increased brand awareness among target customers.
  • Negotiated contract terms and pricing structures with clients, maximizing profitability while meeting their specific needs.
  • Facilitated smooth transitions for onboarding new key accounts by working closely with internal teams to ensure timely delivery of products and services.

Assembly and Configuration Analyst/Coordinator

Frontier Airlines
04.2018 - 06.2020
  • Conducted operational, routine audits of aircraft configuration in TRAX to ensure accurate configuration of each aircraft
  • Review documents, input into Excel & other tracking systems
  • Optimized rotable components via conversions of serialized non-rotable parts from the AIR, EDS, and assembly logbooks to rotable parts
  • Manage the fleet of 300+ aircraft and their assembly's
  • Generate numerous reports for each assembly, analyze data, input data into Excel and TRAX
  • Validated and approved the interchangeability and effectivity of new part numbers entered in FMIS in close coordination with engineering experts
  • Managed an efficient and cost-effective supply chain for new rotables while inducting new aircraft to facilitate required in-stock forecasting
  • Oversee records and materials related to installing or removing parts issued along with performing the necessary transaction in TRAX.
  • Improved configuration processes by streamlining workflows and implementing automation tools.
  • Enhanced system performance through regular analysis and optimization of configurations.
  • Ensured compliance with company standards by conducting thorough configuration audits.
  • Reduced errors in software releases by implementing rigorous change control procedures.
  • Boosted efficiency of the IT department by optimizing hardware and software configurations according to industry best practices.
  • Provided timely support for end-users, resolving configuration-related issues quickly and effectively.
  • Developed comprehensive documentation for all configuration processes, facilitating knowledge sharing among team members.
  • Established clear communication channels between stakeholders to ensure smooth execution of changes in system configurations.
  • Assisted in the implementation of new systems, ensuring seamless integration with existing infrastructure through careful configuration planning.
  • Trained junior team members on best practices in configuration management, improving overall team productivity and expertise.
  • Maintained high levels of data accuracy within the CMDB by regularly updating records and performing quality checks.
  • Evaluated and recommended appropriate tools for enhancing configuration management capabilities, contributing to continuous improvement initiatives.
  • Increased cost savings by proactively identifying opportunities to optimize resource usage based on system requirements and performance metrics.
  • Streamlined the deployment process for new applications through effective collaboration with development teams on optimal configurations settings.
  • Safeguarded sensitive information by enforcing strict access controls on system configurations and related documents.
  • Conducted root cause analyses of configuration issues, identifying areas for improvement and implementing corrective actions accordingly.
  • Implemented robust version control systems to track changes made to configurations over time, enabling accurate rollback when necessary.
  • Created and maintained version description documents and worked with version control library.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Implemented change control, configuration status accounting and configuration audits.
  • Supported customers and government teams with accurate, timely information on infrastructure system and service configuration items.

Records MX Analyst/Coordinator

Frontier Airlines
05.2016 - 04.2018
  • Efficiently created new processes and suggested process improvements for outdated procedures for achieving desired productivity targets
  • Review documents, input into Excel & other tracking systems
  • Delivered trainings to new entrants on Air Vault, Trax, Share file, and Airbus World to ensure seamless workflow
  • Create weekly, monthly, and quarterly reports for management team
  • Updated corporate tracking systems and database with current aircraft maintenance discrepancies and work packages as per defined standards.
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.
  • Identified trends and patterns in large datasets, leading to actionable insights for business growth.
  • Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
  • Supported company expansion efforts through careful market research and competitive landscape assessments.
  • Reduced operational costs with thorough analysis of vendor performance metrics and contract negotiations.
  • Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
  • Evaluated the effectiveness of marketing campaigns using advanced statistical techniques, resulting in improved return on investment.
  • Optimized resource allocation by conducting thorough cost-benefit analyses on potential investments.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.

Assistant Route Manager/Account Specialist

G&K Services
05.2015 - 05.2016
  • Provided strategic assistance to route manager in organizing orientation or training sessions for new employees
  • Increased clients' satisfaction via delivering required products customers' demands along with collecting and returning used products to warehouse
  • Identified the need of skills improvement via conducting route audits during service runs and observation rides
  • Ensured compliance with G&K customer service standards via understanding the dynamics of each route and satisfying customers' demands accordingly
  • Maintained all the records in an appropriate manner and provided to relevant authority for decision-making purposes
  • Uncovered business growth opportunities, suggested ideas as per established guidelines and practices.
  • Improved route efficiency by analyzing and optimizing daily delivery schedules.
  • Reduced fuel costs through strategic route planning and vehicle maintenance.
  • Enhanced customer satisfaction by resolving service issues promptly and professionally.
  • Developed strong relationships with clients, ensuring consistent communication and timely deliveries.
  • Streamlined operations by implementing new technologies for tracking vehicles, inventory, and delivery status.
  • Managed a team of drivers, providing training and support to ensure high performance standards were met.
  • Increased on-time delivery rates by coordinating closely with drivers and dispatchers.
  • Assisted in the recruitment and hiring of new route managers and drivers, improving overall team capabilities.
  • Maintained accurate records of all routes, deliveries, vehicle inspections, and employee hours for regulatory compliance purposes.
  • Collaborated with sales teams to identify opportunities for business growth within existing customer base or potential new clients.
  • Enhanced driver performance by conducting comprehensive route training sessions and providing constructive feedback.
  • Reduced accidents and increased safety awareness through consistent training on defensive driving techniques.
  • Improved overall efficiency of delivery routes by analyzing data and identifying areas for optimization.
  • Streamlined route planning processes, resulting in reduced fuel consumption and cost savings.
  • Implemented new technology to facilitate more effective communication between drivers and dispatchers.
  • Assisted in the development of a standardized training curriculum for all route drivers, ensuring consistent skill levels across the team.

Dynamic Helicopter Mechanic

United States Marine Corps
03.2008 - 01.2012
  • Enhanced aircraft safety by conducting thorough inspections and identifying potential issues before they escalated.
  • Streamlined maintenance procedures for increased efficiency, leading to reduced downtime and higher aircraft availability.
  • Diagnosed complex mechanical problems using advanced diagnostic tools, ensuring accurate repairs and minimal repeat issues.
  • Collaborated with maintenance team members to complete projects on time and within budget constraints.
  • Mentored junior mechanics in best practices, contributing to a skilled and knowledgeable workforce.
  • Managed inventory of spare parts and tools, maintaining optimal stock levels for efficient repair processes.
  • Ensured compliance with FAA regulations through strict adherence to guidelines and proper documentation of all maintenance activities.
  • Implemented preventative maintenance programs that resulted in fewer unexpected repairs and extended service life of helicopters.
  • Contributed to cost savings by repairing rather than replacing components when possible, without compromising safety or performance standards.
  • Maintained detailed records of all helicopter maintenance tasks performed, providing a clear audit trail for regulatory inspections.
  • Increased customer satisfaction by addressing client concerns regarding helicopter performance issues promptly and professionally.
  • Optimized workflow processes by coordinating with pilots, ground crew, and other support personnel as needed during scheduled maintenance events.
  • Reduced accident rates by implementing rigorous safety checks before each flight operation.

Education

No Degree - Computer Science

Metropolitan State University of Denver
Denver, CO
05.2025

High School Diploma -

Smoky Hill High School
Aurora
05.2007

Skills

  • Sales & Account Management
  • Team Leadership & Management
  • Customer Service
  • Technical Skills
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Outlook
  • Abode Acrobat
  • TRAX
  • HTML
  • CSS
  • Product Knowledge
  • Multitasking
  • Customer Retention
  • Account Growth
  • Relationship Management
  • Adaptability
  • Effective Communication
  • Client Onboarding
  • Problem Solving
  • Attention to Detail
  • Analytical Thinking
  • Strategic Planning
  • Time Management
  • Team Collaboration
  • Conflict Resolution
  • Microsoft Teams
  • Sorting Data
  • Error Checking
  • Data Visualization
  • Date and Time Functions
  • Array Formulas
  • Lookup Functions
  • Data Validation
  • Named Ranges
  • Pivot Tables
  • Excel Macros
  • Dashboard Creation
  • Data Consolidation
  • Performance Optimization
  • Requirements Gathering
  • Statistical Analysis
  • Tableau Prep
  • Decision Making
  • Training and Support
  • Dashboard Design
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • MS Office
  • Organizational Skills

Military

United States Marine Corps, Helicopter/Tiltrotor Dynamic Components Mechanic, E-4/ Corporal

Timeline

Key Account Representative

Decker's Brand
06.2021 - 12.2023

Assembly and Configuration Analyst/Coordinator

Frontier Airlines
04.2018 - 06.2020

Records MX Analyst/Coordinator

Frontier Airlines
05.2016 - 04.2018

Assistant Route Manager/Account Specialist

G&K Services
05.2015 - 05.2016

Dynamic Helicopter Mechanic

United States Marine Corps
03.2008 - 01.2012

No Degree - Computer Science

Metropolitan State University of Denver

High School Diploma -

Smoky Hill High School

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Nicholas Cannady