Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Cardona

Hoffman Estates,IL

Summary

Dedicated automotive professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Service Advisor

Wheeling Auto Center
10.2021 - Current
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Distribute work between technicians efficiently
  • Trained new personnel regarding company operations, policies and services.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Service Manager/Assistant Service Director

St. Charles Chrysler Dodge Jeep Ram
07.2018 - 08.2021
  • Assessed employee work and improved performance with checklists and reporting data.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Contributed to development, implementation and execution of maintenance programs.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed department processes and procedures to boost customer satisfaction.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Service Director

DuPage Chrysler Jeep Dodge Ram
01.2017 - 07.2018
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Developed and implemented training programs for staff.
  • Contributed to development, implementation and execution of maintenance programs.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Education

High School Diploma -

Palatine High School
Palatine, IL

Skills

  • Troubleshooting, Diagnostics and Quality Inspections
  • Exceptional Writing and Communication Skills
  • Strong Mechanical Knowledge
  • Account Management
  • Warranty Claims Process Management
  • Mechanical Aptitude
  • Workflow Management
  • Revenue Generation

Timeline

Service Advisor

Wheeling Auto Center
10.2021 - Current

Service Manager/Assistant Service Director

St. Charles Chrysler Dodge Jeep Ram
07.2018 - 08.2021

Service Director

DuPage Chrysler Jeep Dodge Ram
01.2017 - 07.2018

High School Diploma -

Palatine High School

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Nicholas Cardona