Nicholas Cardoza
Lyons,IL
Summary
A dynamic Fixed Operations Director and customer support manager with over 15+ years of experience. Numerous achievements accomplished by improving customer support and operations through improved leadership techniques, processes, and procedures. Highly skilled in developing high-performing teams and collaborating cross-functionally to implement business initiatives, workflow efficiency and reducing costs.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Auto Care Operations (Fixed Operations Director)
Chicago Car Center
Chicago, IL
08.2020 - Current
- Teamed up with sales and parts departments in project planning and delivery of reconditioned vehicles to achieve on-time and within budget completion.
- Directed fixed operations of 60 employees, driving services excellence, implementation of new programs and attainment of sales objectives in alignment with company goals.
- Develop monthly and quarterly budget with updated ordering, staffing and marketing costs.
- Directed accountable for profit and loss statements, staffing, training, and payroll.
- Spearheaded quality control management by monitoring key performance indicators (KPI's) on weekly, monthly and annual basis to determine best practices in implementing performance controls resulting in enhanced work efficiencies and employee productivity.
- Checked employee and resource utilization for each department.
Service Director
Crash Champions, Formally Wizard Werks
Chicago, IL
01.2019 - 03.2020
- Proficient at oversight in operations of an automotive service center including parts department supervision, inventory control, invoicing, accounts payable and P&L administration.
- Achieved 65% increase in productivity in fixed operations, parts and service department.
- Support staffing, on-boarding, training, development and performance management of front office and shop staff.
- Surpassed monthly sales goals by average of 35 percent in gross profit over previous years comp.
- Facilitated vendor relationships for purchasing and cost control and enhanced gross profit by 20 percent.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Server Consultant
INFINITI of Chicago
Chicago, IL
01.2015 - 01.2019
- Expanded revenue by 20 percent, reaching over 1.56 million in sales and achieved goals and quotas based on previous year’s comparable.
- Recognized every year as top KPI performer and awarded for having top 5 percent CSI scores in the nation.
- Processed approximately 500 service repair orders per month.
- Gained profit margins over 40 percent for service and 60 percent in parts sales generating $310K in additional profit.
- Ascertains automotive concerns by consulting with customers and clarifying description of problems; performing inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
General Manager
Advance Auto Parts
Chicago, IL
01.2008 - 09.2012
- Maximized profits by 20 percent over district through effective cost control, staff scheduling, inventory oversight, sales and logistics operations.
- Developed and maintained relationships with customers and suppliers through account development.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Executed P&L, controllable costs to ensure adherence to budget guidelines, expectations and surpassed annual budgeted sales of 2 million dollars by 10 percent.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
General Manager
Murray's Auto Parts
Chicago, IL
04.2007 - 01.2012
- Consistently performed in top 5 of 29 store region in sales and profit and recognized for increasing sales revenue by 15 percent in 1st year.
- Increased customer base by 10 percent and exceeded store sales goal by 25 percent producing additional $500K in sales.
- Organized and coordinated activities of all retail operations related to production, pricing, customer service, sales and distribution and wholesale accounts.
- Constructed employee advancement programs, including off-site training, performance evaluations focused on revenue, sales growth and customer success.
- Managed budget implementations, employee reviews, training, schedules and inventory control.
Education
Associate of Arts -
Morton College
Cicero, ILSkills
- Policy Development and Enforcement
- Interdepartmental Cooperation
- Finance Operations
- Hiring and Onboarding
- Quality Standard Management
- Operations Improvement
Certification
ASE Certified
Timeline
Director of Auto Care Operations (Fixed Operations Director)
Chicago Car Center
08.2020 - Current
Service Director
Crash Champions, Formally Wizard Werks
01.2019 - 03.2020
Server Consultant
INFINITI of Chicago
01.2015 - 01.2019
General Manager
Advance Auto Parts
01.2008 - 09.2012
General Manager
Murray's Auto Parts
04.2007 - 01.2012
Associate of Arts -
Morton College
Similar Profiles
ROBERTO DELGADO JR.ROBERTO DELGADO JR.
Service Advisor at Wheels Of ChicagoService Advisor at Wheels Of Chicago
Avel FuentesAvel Fuentes
Automotive Service Manager at Integrity Repair ChicagoAutomotive Service Manager at Integrity Repair Chicago
JELLISA OGLESBYJELLISA OGLESBY
Staffing Coordinator at University Of Chicago Medical Center- IngallsStaffing Coordinator at University Of Chicago Medical Center- Ingalls
Danielle BrookmanDanielle Brookman
Camp Counselor at Youth Crossroads, Inc.Camp Counselor at Youth Crossroads, Inc.
Dafne CastilloDafne Castillo
Alivio Medical Center at ExternshipAlivio Medical Center at Externship