Nicholas Carsello
Orlando,FL
Summary
Dynamic professional with a proven track record at Full Sail, enhancing customer experiences through exceptional empathy and data entry proficiency. Skilled in escalation management and collaborative teamwork, consistently achieving goals and driving results. Expert in leveraging active listening and attention to detail to exceed employer expectations, with a significant focus on efficiency and customer satisfaction. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Support Tier I
Full Sail
09.2023 - Current
- Exhibited high energy and professionalism when dealing with clients and staff.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded proactively and positively to rapid change.
Crew Member
Trader Joes
08.2022 - 08.2023
- Assisted other team members to achieve goals.
- Operated cash register to ring up final bill and process various forms of payment.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
- Stocked shelves to organize aisles in assigned department.
Team Member
Target
06.2021 - 07.2022
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
Genius/Customer Specialist
Fields BMW Winter Park
03.2019 - 06.2021
- Provided customers with detailed information on company products, services and materials.
- Assessed and offered solutions to improve procedures and customer experiences.
- Requested escalation for unresolved issues.
- Responded to customer inquiries via phone, email and web-based platforms.
- Handled expensive vehicles and accounts on a daily basis
Porter/Lot Attendant
Bill Ray Nissan
01.2017 - 01.2018
- Communicated with coworkers and managers about completed duties.
- Cleaned and organized building areas as required.
- Completed sweeping, mopping, and window-cleaning.
- Performed cleaning and maintenance duties as directed.
Education
Associate of Science - Finance
Seminole State College of Florida
Sanford, FL12.2024
Skills
- Customer Empathy
- Data entry proficiency
- Escalation management
- Online Chat Support
- Active Listening
- Friendly and Patient
- Time Management
- Attention to Detail
- Collaborative Team Player
- Call Center Operations
Timeline
Support Tier I
Full Sail
09.2023 - Current
Crew Member
Trader Joes
08.2022 - 08.2023
Team Member
Target
06.2021 - 07.2022
Genius/Customer Specialist
Fields BMW Winter Park
03.2019 - 06.2021
Porter/Lot Attendant
Bill Ray Nissan
01.2017 - 01.2018
Associate of Science - Finance
Seminole State College of Florida
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