Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
Generic

Nicholas Casanas

Miami

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

14
14
years of professional experience
2011
2011
years of post-secondary education

Work History

Plumbing Department Manager

Menards Inc. - Home Improvement
Topeka
04.2019 - 07.2025
  • Monitored daily workflow within the plumbing department to ensure tasks are being completed according to schedule.
  • Performed financial duties such as budgeting, cost control analysis, invoice processing.
  • Developed and implemented departmental policies and procedures.
  • Provided technical guidance to plumbing staff members regarding installation techniques, troubleshooting methods.
  • Managed and supervised all plumbing department personnel, ensuring the highest quality of service.
  • Conducted performance evaluations and provided feedback on employee performance while providing necessary training when needed.
  • Adhered strictly to company policies related to health and safety standards at all times.
  • Developed strategies to increase sales and customer satisfaction.
  • Collaborated with other departments within the organization to coordinate efforts towards achieving common goals.
  • Developed and implemented policies and procedures for the plumbing department to improve efficiency and productivity.
  • Resolved conflicts between customers or employees in a timely manner while maintaining professional relationships.
  • Organized bi-monthly meetings within the Plumbing Department to go over progress, what the team is progressing in, and areas of improvement.

Planogram Team Member

Menards Inc. - Home Improvement
Topeka
06.2018 - 04.2019
  • Documented processes related to developing, implementing, and maintaining planograms.
  • Ensured compliance with company policies regarding store layout regulations and safety standards.
  • Assisted in the design of planograms to optimize product placement and maximize sales.
  • Analyzed customer feedback and made necessary adjustments to planograms.
  • Provided input into the development of promotional displays at retail locations.
  • Monitored inventory levels and adjusted planograms accordingly.
  • Worked closely with retail managers to provide insights into how best utilize available space within stores.
  • Updated existing planograms according to new product releases and seasonal changes.

Plumbing department Sales Team Member

Menards Inc. - Home Improvement
Topeka
08.2015 - 06.2018
  • Implemented effective sales strategies to increase customer base.
  • Monitored changes in the marketplace regarding new products or technology that could affect sales.
  • Assisted other departments such as Customer Service and neighboring departments when needed.
  • Resolved customer complaints in a professional manner.
  • Provided support during the post-sales process by troubleshooting any issues that may arise with customers.
  • Participated in monthly team meetings to discuss performance metrics and strategies for improvement.
  • Ensured compliance with company policies when dealing with customers or closing deals.
  • Participated in regular meetings with senior management to discuss progress towards goals.

Grocery Clerk

Publix
Miami
06.2011 - 06.2015
  • Performed opening and closing duties such as setting up displays, and restocking items.
  • Ensured compliance with all safety regulations while handling merchandise.
  • Stocked shelves with merchandise according to company guidelines.
  • Maintained cleanliness of the store by sweeping floors, mopping up spills and organizing shelves.
  • Stocked shelves, rotated merchandise and ensured product freshness.
  • Assisted customers with locating items in the store, answered questions about products and prices.
  • Utilized knowledge of store layout to direct customers towards desired items quickly.
  • Organized backroom storage areas according to company standards for safety and efficiency.
  • Provided assistance with loading groceries into customer vehicles upon request.
  • Checked expiration dates on products regularly to ensure freshness.
  • Set up displays for seasonal promotions or events in accordance with company guidelines.

Education

Miami Southridge Senior High School
Miami, FL

Some College (No Degree) - Emergency Medicine

Miami Dade College
Miami, FL

Skills

  • Customer relationship management
  • Team building
  • Time management
  • Training and development
  • Scheduling and planning
  • Plumbing system design
  • Hiring and training
  • Effective communication
  • Problem-solving abilities
  • Professional demeanor
  • Active listening
  • Negotiation and conflict resolution
  • Self motivation
  • Performance evaluations
  • Multitasking Abilities
  • Task prioritization
  • Relationship building

Languages

English
Native/ Bilingual
Spanish
Limited

Accomplishments

  • Recognized several times as "team member of the month" in my role as Plumbing Sales Team Member.

References

References available upon request.

Timeline

Plumbing Department Manager

Menards Inc. - Home Improvement
04.2019 - 07.2025

Planogram Team Member

Menards Inc. - Home Improvement
06.2018 - 04.2019

Plumbing department Sales Team Member

Menards Inc. - Home Improvement
08.2015 - 06.2018

Grocery Clerk

Publix
06.2011 - 06.2015

Miami Southridge Senior High School

Some College (No Degree) - Emergency Medicine

Miami Dade College

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