Nicholas Cavender
Queen Creek ,AZ
Summary
Accomplished Lead Audio Visual Technician with 16 years experience and a proven track record at Level 3 Audiovisual, enhancing client satisfaction and team efficiency through expert audio-visual integration and exceptional client communication. Skilled in troubleshooting and project coordination, I've significantly improved process efficiencies and fostered a collaborative team environment.
Overview
16
16
years of professional experience
Work History
Lead Audio Visual Technician
Level 3 Audiovisual
04.2022 - Current
- Delivered exceptional customer service by promptly addressing concerns and offering viable solutions when issues arose during events or installations.
- Maintained excellent working relationships with clients, fostering trust and repeat business.
- Trained junior technicians on best practices, resulting in a more skilled and competent team.
- Enhanced client satisfaction by efficiently managing AV installations and troubleshooting audio-visual equipment.
- Streamlined the integration process for improved efficiency and reduced labor costs.
- Pulled and terminated variety of cables.
- Practice Level 3 Core Values and AV9000 standards.
Field Foreman
Batts AVL
01.2017 - 02.2022
- Served as a liaison between field crews and management, resolving conflicts swiftly to maintain high levels of employee satisfaction.
- Facilitated smooth transitions between job sites by coordinating equipment movement and personnel relocation efficiently.
- Upheld high standards of professionalism when representing the company during interactions with clients or external stakeholders such as regulatory agencies.
- Mentored junior staff members in technical skills, fostering a collaborative learning environment among the team.
- Reduced project completion time by streamlining communication between field crew members and management.
- Collaborated with project managers for accurate estimations, ensuring projects were delivered on time and within budget constraints.
- Managed efficient teams of 4-10 employee depending on size and scope of work.
Lead Technician/ Sales Executive
Cavender Home Theater
06.2008 - 01.2017
- Mentored new hires on best practices for customer engagement and upselling techniques, resulting in quicker acclimation to the role and improved performance metrics.
- Addressed customer complaints effectively by actively listening to concerns and offering satisfactory resolutions, maintaining high customer retention rates.
- Managed a team of home theater installers, ensuring timely and accurate installations that met or exceeded customer expectations.
- Maintained thorough understanding of industry trends and emerging technologies relevant to Home Theater systems staying current with market developments.
- Enhanced customer satisfaction by providing personalized home theater recommendations based on individual needs and preferences.
- Consistently met tight deadlines by prioritizing tasks, effectively managing time, and working efficiently under pressure.
Education
GED -
Howe High School
Howe, TX06.2009
Skills
- Signal Flow Comprehension
- Audio-Visual Integration
- Excellent work ethic
- Client Communication
- Excellent reasoning skills
- Teamwork and Collaboration
- Problem-solving abilities
- Adaptability and Flexibility
- Effective Communication
- Project Coordination
- Troubleshooting equipment
Timeline
Lead Audio Visual Technician
Level 3 Audiovisual
04.2022 - Current
Field Foreman
Batts AVL
01.2017 - 02.2022
Lead Technician/ Sales Executive
Cavender Home Theater
06.2008 - 01.2017
GED -
Howe High School
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