Nicholas Chambers
Houston
Summary
Resilient retail professional with experience in diverse roles within the industry. Known for strong customer service skills, proven ability to resolve conflicts effectively, and adept at maintaining high store standards. In previous role, contributed to enhancing customer satisfaction and improving overall store operations.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Receiver/General Merchandise Stocker
Lowe's Home Improvement
St. Petersburg
02.2023 - 06.2025
- Received and inspected incoming shipments for accuracy and condition.
- Organized stock in designated storage areas for efficient retrieval.
- Operated warehouse equipment to move products safely and effectively.
Internet Fulfillment Lead
Lowe's Home Improvement
Saint Petersburg
11.2021 - 02.2023
- Supervised daily fulfillment operations to ensure timely order processing.
- Trained team members on best practices for inventory management.
- Implemented safety protocols and maintained a clean work environment.
- Collaborated with management to improve workflow efficiency across departments.
- Led team meetings to discuss goals, challenges, and process improvements.
Customer Service Associate
Home Depot
Saint Petersburg
10.2019 - 10.2021
- Assisted customers in locating products and providing product information.
- Resolved customer inquiries and complaints effectively and efficiently.
- Processed transactions accurately using point-of-sale systems.
- Handled returns and exchanges according to store policies and procedures.
- Trained new associates on customer service standards and operational procedures.
- Fulfilled curbside orders
Store Lead
Backyard Company
Saint Petersburg
07.2016 - 10.2019
- Supervised daily store operations ensuring smooth workflow and customer service.
- Trained and mentored staff to enhance product knowledge and service skills.
- Managed inventory levels using point-of-sale systems to maintain stock accuracy.
- Coordinated with suppliers for timely delivery of products and supplies.
- Monitored store performance metrics, such as sales, profitability, and customer satisfaction.
- Handled cash reconciliation at end of shift.
- Maintained accurate records of transactions for financial reporting purposes.
Education
High School -
St. Petersburg High School
St. Petersburg, FL 09.2012 - 06.2016
Skills
- Inventory management
- Equipment operation
- Customer relationship management
- Attention to detail
- Staff training
Timeline
Receiver/General Merchandise Stocker
Lowe's Home Improvement
02.2023 - 06.2025
Internet Fulfillment Lead
Lowe's Home Improvement
11.2021 - 02.2023
Customer Service Associate
Home Depot
10.2019 - 10.2021
Store Lead
Backyard Company
07.2016 - 10.2019
High School -
St. Petersburg High School
09.2012 - 06.2016