Summary
Overview
Work History
Education
Skills
Certification
References
Affiliations
Timeline
Generic

Nicholas Check

Minneapolis,MN

Summary

Dynamic professional with expertise in customer engagement and transaction processing. Proven track record of delivering exceptional service and creatively resolving issues. Achieved high levels of customer satisfaction and ensured regulatory compliance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

FRB

Huntington Bank
Apple Valley, MN
08.2025 - Current
  • Conflict resolution
  • Communication skills
  • Team collaboration
  • Adaptability to change
  • Self-Directed
  • Customer service
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.

CEB

Huntington Bank
St Paul, MN
10.2024 - 08.2025
  • Maintained accurate cash drawer balance throughout the shift.
  • Handled deposits, withdrawals, and check cashing with precision.
  • Processed customer transactions efficiently at a busy bank branch.
  • Assisted customers with inquiries and provided information on services.
  • Promoted bank products and services to enhance customer engagement.
  • Ensured compliance with bank policies and procedures during transactions.
  • Collaborated with team members to improve service delivery processes.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Cashed customer checks, verified Identification and checked account balances in accordance with bank policy.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Explained bank services, financial products and applicable fees to customers.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
  • Entered transactions into computer and issued customer receipts.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Provided assistance to other tellers during peak business hours as needed.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Responded and assisted customers with account inquiries and updates.

Customer Service Representative

Auto Glass Express
White Bear Lake, Minnesota
03.2014 - 10.2024
  • Assisted customers with inquiries and product information efficiently.
  • Trained new staff on company policies and customer service techniques.
  • Resolved escalated customer complaints through effective problem-solving strategies.
  • Trained new customer service representatives on company policies and procedures.
  • Managed workflow efficiently within a fast-paced environment while maintaining high standards of accuracy and quality control.
  • Provided expert customer service and support to customers, including troubleshooting technical issues.
  • Resolved product or service problems by clarifying customer's complaint; determining the cause of the problem: selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Handled escalated customer complaints with professionalism and empathy.
  • Performed additional tasks as assigned by senior management.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Updated system with order specifics and customer details, preferences, and billing information.

Education

Some College -

College Of Du Page
Glen Ellyn, IL

Skills

  • Cash handling
  • Customer engagement
  • Transaction processing
  • Regulatory compliance
  • Financial product promotion
  • Customer relationship management

Certification

NMLS #

References

References available upon request.

Affiliations

  • Bowling league secretary for two leagues for the 2023-2024 bowling season.

Timeline

FRB

Huntington Bank
08.2025 - Current

CEB

Huntington Bank
10.2024 - 08.2025

Customer Service Representative

Auto Glass Express
03.2014 - 10.2024

Some College -

College Of Du Page

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