Nicholas Chenault
East Lansing,MI
Summary
Guest Services professional with demonstrated success in optimizing policies, coordinating events and managing guest services operations. Knowledgeable about customer preferences, industry standards and successful strategies for maintaining guest loyalty and building long-lasting relationships. Hard working Landscaping Assistant with several years experience maintaining well-manicured yards for customers through diligent lawn maintenance and clean up.
Overview
4
4
years of professional experience
Work History
Outdoor Guest Services
Hawk Hollow Golf Course & Banquet Facilities
2022.05 - Current
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Processed guest payments and provided accurate change.
- Supported team members by offering constructive feedback and coaching as needed.
- Trained junior team members in customer service strategies and property policies.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Maintained up-to-date knowledge of products and services offered.
- Reviewed upcoming events and planned for expected challenges.
LANDSCAPING ASSISTANT
Self Employed
2020.01 - Current
- Maintained lawns including mowing, trimming, weeding and general clean-up
- Mulched garden beds, mended soil, spread soil for lawn seeding
- Performed winter landscaping duties including shoveling snow and using snowblower
OCCASIONAL BABYSITTER
Neighborhood Families
2019.06 - Current
- Cared for children and completed associated tasks such as snack preparation and picking up toys
- Assisted children with homework assignments and special projects across different subjects
- Taught children to organize toys, wash hands and [Task] leading by example
- Communicated with parents about daily activities and behaviors
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation
Education
High School Diploma -
East Lansing High School
East Lansing, MI06.2023
Skills
- Trimming and weeding
- Stonework
- Planting flowers and bushes
- Watering lawns and trees
- Debris removal
- Lawn maintenance
- Customer Service
- Complaint Resolution
- Customer Assistance
- Team Collaboration
- Employee Training
- Honest and Dependable
Affiliations
- East Lansing High School Soccer Team
- National Capital Area Soccer Club
- East Lansing High School Golf Team
Timeline
Outdoor Guest Services
Hawk Hollow Golf Course & Banquet Facilities
2022.05 - Current
LANDSCAPING ASSISTANT
Self Employed
2020.01 - Current
OCCASIONAL BABYSITTER
Neighborhood Families
2019.06 - Current
High School Diploma -
East Lansing High School
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