Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nicholas Chittenden

Naples

Summary

Seasoned owner/operator with several years of expertise the field. Highly knowledgeable about market, competitors and clientele with strong background in negotiating deals. Personable leader with strengths in guiding employees to elevate productivity and attracting loyal customers to increase profits.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Owner/Operator

Southern Roots Pool and Spa Inc.
Naples
02.2023 - 05.2025
  • Coordinated scheduling for maintenance and repair appointments.
  • Oversaw inventory management for pool supplies and equipment.
  • Managed daily operations of pool and spa service business.
  • Developed strategic plans to enhance operational efficiency across departments.
  • Collaborated with teams to streamline communication and improve project outcomes.
  • Facilitated training sessions to enhance staff skills and knowledge retention.
  • Analyzed market trends to inform decision-making and drive business growth.
  • Managed cross-functional projects to ensure alignment with organizational goals.
  • Implemented performance metrics to monitor progress and identify areas for improvement.
  • Maintained up-to-date knowledge of industry trends and best practices.
  • Analyzed customer feedback and identified areas for improvement in products and services.
  • Ensured compliance with all applicable laws, regulations, policies, procedures, guidelines.
  • Collaborated with vendors, suppliers negotiating contracts, agreements for materials, services required.
  • Developed and implemented strategies to improve operational efficiency and reduce costs.
  • Provided oversight of day-to-day operations ensuring tasks were completed accurately and efficiently.
  • Answered office phones to assist and direct customers.
  • Maintained filing systems to organize operations and administration records.
  • Processed invoices, purchase orders, contracts.
  • Called customers to collect payments for prompt processing and to support accounts receivable activities.
  • Performed data entry into various databases or software programs.
  • Answered phones and directed calls to the appropriate personnel.
  • Researched information on the internet when needed.
  • Ordered office supplies and maintained an inventory of all items in stock.
  • Communicated with vendors to order supplies and office equipment.
  • Reviewed files and records to obtain information and respond to requests.

Construction Manager

Edgewater pools and spa services
Naples
10.2019 - 10.2022
  • Maintained records of completed jobs including time spent on tasks, materials used and expenses incurred.
  • Reviewed invoices from vendors and subcontractors for accuracy before authorizing payment.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Oversaw inventory management activities including ordering supplies as needed.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Investigated customer complaints related to product and service quality or delivery issues.
  • Conducted regular audits of employee performance and provided feedback on areas of improvement.
  • Monitored team progress towards achieving milestones set forth in project plans.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Monitored daily construction and evaluated project progress, contract compliance and safety.
  • Collaborated with architects, engineers, surveyors, inspectors and other professionals involved in construction processes.
  • Communicated safety standards to laborers and sub-contractors and enforced safety regulations on job sites.
  • Monitored and assessed schedule performance and quality workmanship of contractors.
  • Analyzed market trends to inform product positioning and promotional activities.
  • Trained new sales representatives on product knowledge and company policies.
  • Managed customer relationships to ensure satisfaction and repeat business.
  • Implemented process improvements to streamline sales operations and reporting systems.
  • Managed daily operations of sales department, including supervision of staff members.
  • Established relationships with key clients, while maintaining existing customer base.
  • Performed sales consultations and educated clients on products and services.
  • Achieved company growth and brand development through market expansion and sales.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Maintained accurate records of all transactions between customers and company representatives.

Education

Some College (No Degree) -

International College
Naples, Fl

Skills

  • Inventory management
  • Project management
  • Regulatory compliance
  • Customer service
  • Vendor negotiation
  • Operational efficiency
  • Employee training
  • Data analysis
  • Market analysis
  • Conflict resolution
  • Performance metrics
  • Staff supervision
  • Quality assurance
  • Financial management
  • Operations management
  • Marketing strategy development
  • Financial planning
  • Payroll processing
  • Cashflow management
  • Risk management
  • Operational reporting
  • Financial reporting
  • Hiring
  • Operations oversight
  • Mechanical recoveries
  • Sales strategy development
  • Business planning
  • Preventative maintenance
  • Marketing expertise
  • Relationship management
  • Staffing
  • Personnel management
  • Business operations management
  • Strategic planning
  • Negotiation
  • Documentation and reporting

Certification

  • CPC1460477

Languages

English
Professional
Spanish
Professional

Timeline

Owner/Operator

Southern Roots Pool and Spa Inc.
02.2023 - 05.2025

Construction Manager

Edgewater pools and spa services
10.2019 - 10.2022

Some College (No Degree) -

International College

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