Nicholas Chitwood
Cedar Hill,MO
Summary
Seasoned leader with a robust background at USPS, adept in crisis management and staff development. Excelled in optimizing operations and enhancing team efficiency, demonstrating exceptional problem-solving and communication skills. Achieved significant operational objectives through strategic planning and tactical coordination, ensuring compliance and superior service delivery.
Overview
11
11
years of professional experience
Work History
Officer-in-Charge
USPS
09.2024 - Current
- Coordinated activities of personnel to support mission success.
- Handle day-to-day operations to ensure the office falls within compliance guidelines set by headquarters.
- Led team in developing strategic plans to meet operational objectives.
- Planned and coordinated tactical movements of personnel and equipment to ensure success.
Supervisor
USPS
08.2023 - 09.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Addressed attendance and disciplinary issues with employees.
City Carrier
USPS
11.2021 - 08.2023
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Worked closely with other employees in mail office and handled various administrative tasks.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
City Carrier Assistant
USPS
10.2018 - 11.2021
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Operated vehicles and equipment to transport packages and mail pieces.
- Planned and cased mail in sequence of delivery for designated route.
General Manager of Food Service
Imo's Pizza
02.2014 - 09.2018
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Tracked food production levels, meal counts, and supply costs.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
Education
High School Diploma -
Fox High School
Arnold, MOSkills
- Staff Development
- Discipline and Focus
- Project Management
- Crisis Management
- Situational Awareness
- Excellent Communication
- Problem-Solving
- Delegate assignments
- Task Prioritization
- Analytical Thinking
- Teamwork and Loyalty
- Active Listening
Published Author
Developing and publishing a series of fiction works demonstrating self-motivation and actualization of objectives.
Timeline
Officer-in-Charge
USPS
09.2024 - Current
Supervisor
USPS
08.2023 - 09.2024
City Carrier
USPS
11.2021 - 08.2023
City Carrier Assistant
USPS
10.2018 - 11.2021
General Manager of Food Service
Imo's Pizza
02.2014 - 09.2018
High School Diploma -
Fox High School
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