- Outdoor Recreation (disc golf, hiking)
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Video Gaming
- Music (avid guitar player)
- Enjoy experimenting with different ingredients and flavors in the kitchen
Nicholas Choate
Austin,TX
Summary
Over 9 years of work experience in a variety of industries, including retail customer service, entertainment venue operations, and landscaping and construction. Experienced employee trainer and mentor in retail and customer service. College educated and versed in Microsoft Office applications, Workforce, and PeopleSoft systems. Understanding of and experience with departmental inventory management. Patient and attentive team member who always strives for efficient workplace communication.
Overview
9
9
years of professional experience
Work History
Entertainment Venue Operations
Oak View Group
08.2023 - Current
- Valued member of the Operations Department of the Moody Center on the Campus of the University of Texas at Austin
- Duties such as stage assembly, basketball court transitions, and talent room arrangement requests
- Gained experience in working with and for high-level clientele, such as professional entertainers and athletes, and the social expectations that come with that, including discretion and professionalism
Entertainment Venue Operations
Upstage Acquisition, LLC. (Formerly Upstage Center Inc.)
05.2023 - 07.2023
- Trained new team members on company policies and best practices ensuring consistency across all Venue Coordinator roles.
- Adhered to safety regulations during all events, minimizing risk and ensuring guest comfort throughout their stay at the venue.
- Trained and guided team members to maintain high productivity and performance metrics.
- Worked in tandem with road crews to prepare and then dismantle various arrangements for live events
- Assisting in activities such as rigging lighting, connecting sound and video systems, and constructing stages
- Adapting on the fly and taking instructions well was especially important for smooth operations, as every event setup is different
Construction/Landscaping/Carpentry
Home Improvement Contracting
06.2021 - 07.2023
- Assisted with day-to-day operations to general contractor, working efficiently and productively with all team members on a wide variety of projects – from painting, to flooring, to deck repair
- Gained insight into the networking practices and work ethic necessary to succeed as a freelance general contractor
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service/Inventory Management
HEB Grocery
09.2015 - 10.2022
- Provided support during peak hours, easing workload for colleagues while maintaining high-quality service standards.
- Front-end cashier utilizing multiple systems simultaneously to efficiently manage customers, inquiries, and transactions.
- Trained newly hired employees and leading certain onboarding activities
- Inventory control position for the market-deli department and E-Store department Curbside
- Held minor employee management responsibilities in a “specialist” role – HEB’s version of a lead position – curbside department
- Consistently met or exceeded performance metrics, contributing to the overall success of the team.
- Received employee of the month in December of 2016 and November of 2019, and the 2022 Spirit of HEB and 2022 Bob Brandt awards for outstanding customer service
Construction/Landscaping/Carpentry
Parkside Community School
05.2016 - 09.2016
- Aided in the building of an extension to the music room of a local Montessori school, along with various other side projects around the property
- Gained experience in working manual labor, with duties such as painting, minor woodworking, and landscaping
Education
Bachelor of Business Administration - Management
Texas State University
San Marcos, Texas11.2020
Associate Degree - Business Administration
Austin Community College
Austin, Texas11.2018
Skills
- Event management
- Scheduling coordination
- Logistics management
- Writing and verbal communication
- Teamwork and collaboration
- Customer service
- Staff management
- Task prioritization
- Staff supervision
- Pre-event walk throughs
- Problem-solving abilities
Accomplishments
- Dean’s List (TX State University), 01/01/19 - 12/31/20
- Beta Gamma Sigma Honor Society Member, Inducted 01/01/20
Summary Of Strengths
- Over 9 years of work experience in a variety of industries, including retail customer service, entertainment venue operations, and landscaping and construction.
- Experienced employee trainer and mentor in retail and customer service.
- College educated and versed in Microsoft Office applications, Workforce, and PeopleSoft systems.
- Understanding of and experience with departmental inventory management.
- Patient and attentive team member who always strives for efficient workplace communication.
Interests
Timeline
Entertainment Venue Operations
Oak View Group
08.2023 - Current
Entertainment Venue Operations
Upstage Acquisition, LLC. (Formerly Upstage Center Inc.)
05.2023 - 07.2023
Construction/Landscaping/Carpentry
Home Improvement Contracting
06.2021 - 07.2023
Construction/Landscaping/Carpentry
Parkside Community School
05.2016 - 09.2016
Customer Service/Inventory Management
HEB Grocery
09.2015 - 10.2022
Associate Degree - Business Administration
Austin Community College
Bachelor of Business Administration - Management
Texas State University
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