Summary
Overview
Work History
Education
Skills
Clinical Rotations
Accomplishments
Certification
Languages
Extracurricular activities
Timeline
Generic

Nicholas Christensen

Bethpage,NY

Summary

Dynamic Investigating Specialist at CardWorks Servicing with a proven track record in enhancing customer satisfaction through expert problem-solving and effective team collaboration. Skilled in analytical thinking and compliance monitoring, I successfully implemented training programs that boosted employee retention and improved performance, driving strategic alignment with company goals.

Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Investigating Specialist

CardWorks Servicing
02.2022 - 11.2024
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Assisted in developing strategic plan that aligned with long-term company goals.

Awning Installer

Long Island Awnings
02.2021 - 08.2021
  • Assisted in increasing company revenue by consistently completing projects on time and within budget constraints.
  • Conducted thorough site assessments to ensure proper measurements and accurate installation estimates.
  • Assisted customers in selecting appropriate fabric colors, patterns, and materials based on their preferences and needs.
  • Streamlined the installation process by effectively managing project timelines and resources.
  • Enhanced customer satisfaction by efficiently installing high-quality awnings and shade structures.
  • Collaborated with team members to complete complex projects requiring multiple installers'' expertise.
  • Demonstrated proficiency in using various tools and equipment for precise awning installations.
  • Demonstrated adaptability when faced with unforeseen challenges or changes in project requirements.
  • Fostered positive client relationships, leading to repeat business and referrals.
  • Collaborated with clients to determine their specific needs for custom awning installations.
  • Communicated quickly and accurately with supervisors about problematic sites, missed installations or other issues.

Customer Experience Specialist / Data Analyst

Gadge USA
10.2019 - 11.2020
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Monitored customer feedback, identifying trends to improve product offerings and the overall customer experience.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
  • Worked closely with sales teams to provide seamless transition from pre-to post-sales support, enhancing the overall client journey.
  • Communicated regularly with management to provide updates on overall team performance, customer feedback trends, and suggestions for ongoing improvements within the department.
  • Participated in cross-functional teams to address complex problems, improving overall customer experience strategy.
  • Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Delivered comprehensive monthly reports on customer interaction trends, providing actionable insights for strategy adjustments.
  • Negotiated solutions with dissatisfied customers, often turning potential negative reviews into positive testimonials.

Education

Bachelor of Science - With A Major in Nursing

Stony Brook University
Stony Brook, NY
05-2025

No Degree - Nursing Prerequisites

Nassau Community College
Garden City, NY
08-2021

Bachelor of Science - Finance

Binghamton University
Binghamton, NY
05-2018

No Degree - Business

SUNY, Farmingdale
Farmingdale, NY

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • Team collaboration
  • Coaching and mentoring
  • Compliance monitoring
  • Vendor relations
  • Time management
  • Problem-solving
  • Attention to detail
  • Relationship building
  • Active listening
  • Interpersonal communication
  • Reliability

Clinical Rotations

Capstone Nursing Practicum | TBD

Northwell Health | LIJ Medical Center & Cohen Children’s Medical Center in New Hyde Park

Mount Sinai South Nassau Hospital in Oceanside, NY

Stony Brook University Hospital in Stony Brook, NY


Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [Issue] which led to [Results].
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Improved relationship with [name of customer] by developing a unique business intelligence solution to meet complex requirements.
  • Intensive Care - Responsible for unit of 18 patients, providing daily functions such as grooming, bathing, feeding and turning in bed.
  • Perinatal Care - Assisted physicians in focus studies in prenatal care.Performed basic physical assessments of newborns and infants.
  • Patient Care - Delivered compassionate care that exceeded hospital requirements. Successfully provided quality care to [number of] patients in [type of] environment.
  • Clinical Skills - Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Vitals Testing - Measured an average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily.
  • Patient Advocacy - Explained treatment procedures, medication risks, special diets and physician instructions to patients.

Certification

  • Basic Life Support Certification (BLS)
  • CPR/AED Certification

Languages

Spanish
Limited Working

Extracurricular activities

Collaborated with the Neuro Medical-Surgical unit at Stony Brook University Hospital to develop a proposed solution for pain assessments in non-communicative patients. Utilizing Melnyk's 7 Steps Evidence-Based Practice, our team analyzed case studies and applied critical thinking to create a solution that could reduce patient suffering.
Outcome: Project selected for implementation by the Neuro unit, with over 40 nurses trained within two weeks on improved pain assessment methods for non-communicative patients. Key components of the solution will be integrated into practice, aiming to enhance patient care and reduce suffering. Scheduled to present findings at Stony Brook School of Nursing’s Annual Research Day in May 2025.

Timeline

Investigating Specialist

CardWorks Servicing
02.2022 - 11.2024

Awning Installer

Long Island Awnings
02.2021 - 08.2021

Customer Experience Specialist / Data Analyst

Gadge USA
10.2019 - 11.2020
  • Basic Life Support Certification (BLS)
  • CPR/AED Certification

Bachelor of Science - With A Major in Nursing

Stony Brook University

No Degree - Nursing Prerequisites

Nassau Community College

Bachelor of Science - Finance

Binghamton University

No Degree - Business

SUNY, Farmingdale
Nicholas Christensen