Nicholas Clauson
Lincoln,NE
Summary
Enterprise customer success professional with strong foundation in client relationship management and strategic planning. Adept at driving customer satisfaction through tailored solutions and proactive support. Leverages team collaboration and adaptability to meet evolving client needs and deliver measurable results. Skilled in communication, problem-solving, and project management, ensuring clients achieve their desired outcomes.
Overview
9
9
years of professional experience
Work History
Senior Corporate Customer Success Manager
HubSpot
12.2024 - Current
- Promoted to HubSpot’s Enterprise segment, working with our largest and most complex customers.
- Directly responsible for $8.2 million in annual recurring revenue.
- 105.11% gross revenue retention attainment for fiscal year 2025 thus far, ranking in the top 10% of HubSpot CSMs.
- Serve as a strategic advisor to C-level executives across my accounts, aligning their goals to product capabilities, to drive further adoption of the platform.
- Developed and executed tailored success plans aligned with client objectives and business goals.
Senior SMB Customer Success Manager
HubSpot
03.2022 - 12.2024
- 113.27% gross revenue retention attainment for fiscal year 2024, ranking #7 on the global customer success team out of 500+ CSMs.
- Key member of the champions group that tested and provided in-depth feedback for improving forecasting and utilizing the AI engagement assistant.
- Mentor new CSMs on the team, ensuring they have the tools needed to be successful, while also being a trusted resource for any questions they might have.
- Promoted to Senior Customer Success Manager after displaying consistency across all metrics and overachieving on our north star Gross Revenue Retention metric.
Customer Success Manager II
Hudl
10.2019 - 03.2022
- Expanded one of Hudl's largest club sports contracts to a two-year $70,000 commitment from the top volleyball club in the nation
- Successfully negotiated and retained key accounts through the COVID-19 pandemic and the shutdown of sports
- Spearheaded internal process improvements, including monthly health reports and standard implementation processes that were adopted by the full sales team
- Prioritized client satisfaction and took on tough conversations to make sure every client had a positive experience with Hudl
Support Specialist
Hudl
10.2018 - 10.2019
- Provided exceptional customer support via email, chat, and phone channels.
- Resolved technical issues by troubleshooting software and hardware problems effectively.
- Collaborated with cross-functional teams to enhance product functionality and user experience.
Intern
United States Senate
01.2017 - 10.2018
- Coordinated communications between constituents and Senate offices to address inquiries effectively.
- Interviewed veterans for the Veterans History Project and had work published in the Library of Congress.
Education
Bachelor of Science - Advertising And Public Relations
University of Nebraska
NE05-2019
Skills
- Customer relationship management
- Revenue retention strategies
- Account expansion techniques
- Strategic planning
- Data-driven decision making
- Success plan development
- Technical troubleshooting
- Mentoring and coaching
- Executive communication
- CRM software proficiency
Timeline
Senior Corporate Customer Success Manager
HubSpot
12.2024 - Current
Senior SMB Customer Success Manager
HubSpot
03.2022 - 12.2024
Customer Success Manager II
Hudl
10.2019 - 03.2022
Support Specialist
Hudl
10.2018 - 10.2019
Intern
United States Senate
01.2017 - 10.2018
Bachelor of Science - Advertising And Public Relations
University of Nebraska