Jonathan Clifford
Neosho,MO
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
Jack Henry & Associates
12.2019 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Used ticketing systems to manage and process support actions and requests.
Customer Service Representative
Lowes Home Improvment
10.2018 - 11.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Computer And Information Sciences
Ozarks Technical Community College
Springfield, MO05.2025
High School Diploma -
Clever High School
Clever, MO05.2018
Skills
- Technical Troubleshooting
- Technical Support
- Product Troubleshooting
- Remote Support
- Application support
- Windows 10
- Ticket management
- Mac systems
- Problem-Solving
- Active Listening
- Highly Professional
Computer Building
I like to build gaming computers for myself and friends.
Timeline
Technical Support Representative
Jack Henry & Associates
12.2019 - Current
Customer Service Representative
Lowes Home Improvment
10.2018 - 11.2019
Associate of Science - Computer And Information Sciences
Ozarks Technical Community College
High School Diploma -
Clever High School