Nicholas Cobb
Driver
Rockville,MD
Summary
Motivated professional with a solid foundation in outbound sales and team collaboration. Known for effective call quality monitoring and customer engagement techniques, ready to leverage skills to optimize sales performance and enhance customer relationships.
Overview
8
8
years of professional experience
Work History
Telemarketer
Wyndham Resorts
Orlando, Florida
04.2009 - 10.2009
- Conducted outbound calls to promote vacation packages and increase customer engagement.
- Collaborated with team members to develop effective sales scripts and strategies.
- Provided product knowledge to customers, addressing inquiries and concerns promptly.
- Scheduled follow-up calls to nurture leads and maintain customer relationships.
- Assisted in training new telemarketers on procedures and best practices for success.
- Monitored call quality to ensure compliance with company standards and policies.
- Participated in team meetings to share insights and improve sales techniques collaboratively.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Developed relationships with customers to increase sales opportunities.
Security Officer
Wackenhut Security
Pine Hills, Florida
11.2008 - 04.2009
- Monitored premises and personnel to ensure safety and security protocols.
- Conducted regular patrols to deter unauthorized access and identify potential hazards.
- Responded swiftly to alarms and emergencies, ensuring quick resolution of incidents.
- Collaborated with local law enforcement during investigations and reported security breaches.
- Maintained accurate logs of daily activities and incidents for record-keeping purposes.
- Operated surveillance equipment to monitor activity in designated areas effectively.
- Assisted in training new security staff on company policies and emergency procedures.
- Provided excellent customer service by assisting visitors with inquiries and directions.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Warehouse Laborer
Florida Extruders
Daytona Beach, Florida
04.2008 - 10.2008
- Operated forklifts to transport materials within the warehouse efficiently.
- Loaded and unloaded shipments according to company safety standards.
- Maintained accurate inventory records using warehouse management systems.
- Assisted in organizing storage areas for optimal space utilization.
- Conducted regular inspections of equipment and reported maintenance needs.
- Collaborated with team members to meet daily production schedules promptly.
- Adhered to safety protocols while handling hazardous materials in compliance with regulations.
- Supported professionals with materials ordering by notifying of low product stock.
- Cleaned and maintained work areas to ensure a safe working environment.
- Maintained accurate records of incoming and outgoing shipments.
- Participated in physical inventories when requested by management.
- Packaged finished products for shipping by shrink-wrapping, boxing, and labeling.
Package Handler
Fed-Ex Office, Center
Orlando, FL
10.2007 - 02.2008
- Sorted packages by destination and delivery routes.
- Operated conveyor systems to transport packages efficiently.
- Loaded and unloaded freight from delivery trucks.
- Maintained cleanliness and organization of work areas.
- Inspected packages for damage or discrepancies before processing.
- Collaborated with team members to meet daily shipping goals.
- Followed safety protocols to ensure a secure working environment.
- Assisted in training new package handlers on operational procedures.
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
Telemarketer
Hilton grand vacations
Orlando, Florida
10.2006 - 05.2007
- Conducted outbound calls to promote vacation packages and increase customer engagement.
- Utilized CRM software to track interactions and manage customer information effectively.
- Collaborated with team members to develop effective sales scripts and strategies.
- Provided product knowledge to customers, addressing inquiries and concerns promptly.
- Scheduled follow-up calls to nurture leads and maintain customer relationships.
- Assisted in training new telemarketers on procedures and best practices for success.
- Monitored call quality to ensure compliance with company standards and policies.
- Participated in team meetings to share insights and improve sales techniques collaboratively.
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Developed relationships with customers to increase sales opportunities.
- Handled inbound telephone calls from interested customers.
Security Officer
Admiral Secrity
Bethesda, Maryland
09.2005 - 04.2006
- Monitored premises and personnel to ensure safety and security protocols.
- Conducted regular patrols to deter unauthorized access and identify potential hazards.
- Responded swiftly to alarms and emergencies, ensuring quick resolution of incidents.
- Collaborated with local law enforcement during investigations and reported security breaches.
- Maintained accurate logs of daily activities and incidents for record-keeping purposes.
- Assisted in training new security staff on company policies and emergency procedures.
- Provided excellent customer service by assisting visitors with inquiries and directions.
- Operated surveillance equipment to monitor activity in designated areas effectively.
Security Officer
CES Security
Silver Spring, MD
02.2005 - 05.2005
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
Package Handler
United Parcel Service
Laurel, Maryland
05.2004 - 03.2005
- Sorted packages by destination and optimized delivery routes for efficiency.
- Operated conveyor systems to facilitate swift package transportation.
- Loaded and unloaded freight, ensuring timely processing for dispatch.
- Inspected packages for damage or discrepancies prior to processing.
- Maintained organized and clean work areas to promote safety and productivity.
- Collaborated with team members to consistently achieve daily shipping targets.
- Followed safety protocols to uphold a secure working environment.
- Trained new package handlers on operational procedures and best practices.
Cashier
Safeway
Gaithersburg, Maryland
09.2003 - 01.2004
- Processed customer transactions quickly and accurately at checkout.
- Maintained organized cash register area throughout shifts.
- Assisted customers with inquiries and product location effectively.
- Handled cash, credit, and gift card transactions securely.
- Operated point-of-sale system for smooth transaction flow.
- Collaborated with team members to ensure efficient store operations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Roade
MID-Atlantic
Wheaton , MD
01.2002 - 08.2003
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Albert Einstein
Wheaton03-2002
Skills
- Outbound calling and CRM usage
- Sales strategies and customer engagement
- Call quality monitoring
- Customer relationship management
Timeline
Telemarketer
Wyndham Resorts
04.2009 - 10.2009
Security Officer
Wackenhut Security
11.2008 - 04.2009
Warehouse Laborer
Florida Extruders
04.2008 - 10.2008
Package Handler
Fed-Ex Office, Center
10.2007 - 02.2008
Telemarketer
Hilton grand vacations
10.2006 - 05.2007
Security Officer
Admiral Secrity
09.2005 - 04.2006
Security Officer
CES Security
02.2005 - 05.2005
Package Handler
United Parcel Service
05.2004 - 03.2005
Cashier
Safeway
09.2003 - 01.2004
Roade
MID-Atlantic
01.2002 - 08.2003
High School Diploma -
Albert Einstein