Nicholas Collantes

• Assisted with sports commission research and fulfillment of event bids and RFPs.
• Assisted with event operations for the following:

- Rady Children's Invitational: Halftime entertainment, on-court promotions, team hotel arrivals, developed time sheets for tournament games, created team roster sheets for the tournament.

- Sports San Diego Golf Classic

-Sports Commission: Advisory Board Meetings, Hotel Happy Hour.

• Coordinated special game-day projects and promotions.
• Assisted with social media projects.
• Cataloged and restructured inventory.
• Audited, verified, and rebuilt the hotel contact database to streamline outreach and improve communication efficiency for future inquiries.

• Greeted guests upon arrival and provided assistance with check-in process.
• Responded promptly to all guest inquiries via phone, email, or in person.
• Resolved customer complaints in a courteous and timely manner.
• Participated in weekly staff meetings to discuss operational issues and suggest improvements.
• Collaborated with other departments to ensure guests received quality service throughout their stay.
• Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
• Greeted walk-in and phone guests, determining interests and needs.
• Spoke with patrons to make conversation, answer questions or to respond to complaints.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Ensured efficient ingress and egress before and after games and events.

• Attended to guests' needs in a timely manner, ensuring satisfaction throughout their dining experience.
• Adhered to established sanitation standards at all times while serving food or drinks.
• Followed up on guest requests in a timely manner.
• Provided quality customer service with a friendly attitude.
• Processed payments accurately and efficiently using the POS system.
• Answered phone calls promptly, and handled inquiries from customers courteously.
• Followed restaurant safety guidelines.
• Provided exceptional service to high volume of daily customers.
• Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Communicated with other staff to prepare for, and serve customers.