Nicholas Collura

I have been a current employee for Fleming's steakhouse for 5 years. Starting as a backwaiter in the Marlton location then Bartender Server and Key before being promoted to manager at the Radnor location where I have been a manager for 2 years. Listed below is my most relevant responsibilities for Flemings.

• Set up wine tastings to bring in business and promote special offerings.
• Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
• Directed teams to keep workstations clean and neat for professional customer appeal.
• Coordinated wine selection and restocking for cellar with over 100 bottles.
• Responded to customer complaints, addressing concerns, and distress with amicable interactions.
• Suggested appetizer and meal pairings with specific drinks.
• Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
• Selected wine, beer and alcohol products based on customer feedback and local product availability.
• Developed ongoing training initiative to improve beverage knowledge of serving employees.
• Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.