Nicholas Cook
Overton,TX
Summary
Versatile and dynamic professional with a proven track record at Jason's Deli, adept in team management and sanitation procedures. Excelled in enhancing customer satisfaction and operational efficiency through advanced problem-solving and collaborative teamwork. Demonstrated exceptional ability in maintaining high standards of cleanliness, safety, and service delivery, contributing significantly to business success.
Overview
9
9
years of professional experience
Work History
Manager
Jason's Deli
12.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Housekeeper
HHS Environmental Services
03.2019 - 10.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Housekeeper
Encompass Health Rehabilitation Hospital
07.2016 - 03.2019
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Ensured all rooms met hospital cleanliness standards by conducting regular inspections and addressing any issues promptly.
Education
Associate of Arts - General Studies
Tyler Junior College
Tyler, TX05-2018
Skills
- Customer Interaction Skills
- Collaborative Teamwork
- Team Management
- Housekeeping
- Analytical Decision-Making
- Team Development
- Sanitation Procedures
- Chemical Safety Management
- Advanced Problem-Solving
- Documentation Proficiency
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 35 staff members.
- Was an All-State Jazz trombone player.
Timeline
Manager
Jason's Deli
12.2020 - Current
Housekeeper
HHS Environmental Services
03.2019 - 10.2020
Housekeeper
Encompass Health Rehabilitation Hospital
07.2016 - 03.2019
Associate of Arts - General Studies
Tyler Junior College
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