Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Nicholas Cooper

Prairie Village,KS

Summary

Collaborative & self-driven worker with years of customer service experience, a record of quality performance & customer satisfaction. Through strong communication, efficiency & attention to detail. I'm determined to leverage this skill set in a challenging new role. Additional Skills Extensive customer service experience with a belief in professionalism & courtesy in all interactions Honed active listening & communication skills with ability to convey complex information/concepts in a positive & comprehensible manner Proficient typist & Microsoft Office certified Professional knowledge of auto insurance concepts & acquired knowledge of personal finance Habit for punctuality & engagement

Overview

7
7
years of professional experience

Work History

Department Manager

H&M Retail
Overland Park, Kansas
12.2021 - 06.2022
  • Keep up in demanding, fast-paced environment
  • Travel to assist with store openings around the country
  • Work in partnership leadership with training & supervision of employees
  • Process inventory & freight shipments
  • Oversee a department within the store, working in unison with the team to provide quality service & maintain an orderly shopping area
  • Ring up purchases at register
  • Maintain presentable appearance & demeanor
  • Multitask efficiently

Department Supervisor

H&M Retail
Overland Park, Kansas
07.2019 - 12.2021
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
  • Trained team members in successful strategies to meet operational and sales targets.

Customer Service Associate

Farmers Insurance
Olathe, KS
06.2019 - 12.2020
  • Consistently provide excellent customer service
  • Maintain excellent quality & efficiency metrics
  • File claims/offer services under multiple lines of business & through various claims/policy systems
  • Use critical thinking & resources to solve problems & make decisions in the moment
  • Put customers at ease by clearly explaining claims process
  • De-escalate any difficult conversations

Hennes & Mauritz, H&M, Sales Advisors
04.2017 - 07.2019
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.

Education

High School Diploma -

Lee's Summit High School
Lee's Summit, MO
08.2013 - 05.2017

Skills

Business development and planning

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Timeline

Department Manager

H&M Retail
12.2021 - 06.2022

Department Supervisor

H&M Retail
07.2019 - 12.2021

Customer Service Associate

Farmers Insurance
06.2019 - 12.2020

Hennes & Mauritz, H&M, Sales Advisors
04.2017 - 07.2019

High School Diploma -

Lee's Summit High School
08.2013 - 05.2017

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Nicholas Cooper