Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Founder
Nix Clubs LLC
Edwardsville, IL
03.2024 - Current
Created a custom golf club business that uses my skills working with metal and laser engraving to create beautiful golf clubs for customers.
Worked with local golf courses to bring a cool new twist to scramble tournament prizes in the form of custom putters.
Created my own website and social media platforms to reach potential customers.
Designed my own logo to capture the spirit of my company.
Hand-painted every club to give it a fresh, new look.
Fulfilled custom orders that require working closely with the client to deliver exactly what they are looking for.
Developed business plans and strategies to grow small business.
Created budgets and monitored expenses to stay within budget limits.
Monitored customer feedback and implemented changes based on their suggestions.
Identified new technologies that could be used to improve efficiency and productivity.
Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
Researched similar businesses to determine competitive advantages.
Constantly researching different techniques and styles to keep every product fresh.
Developed marketing campaigns to deliver messages to right audience.
Fine Dining Server
Bella Milano
Edwardsville, IL
04.2023 - 01.2024
Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
Resolved customer complaints in a polite manner according to company policy.
Assisted guests with making food and beverage selections.
Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
Demonstrated up-selling techniques when appropriate to increase restaurant sales.
Provided menus, explained daily specials, and answered questions about menu items.
Delivered food and drinks from kitchen or bar areas to dining room tables.
Maintained cleanliness of work area throughout shift by wiping down surfaces, taking out trash.
Demonstrated knowledge of wine list and recommended wines based on customer preferences.
Followed up with guests after meals to ensure satisfaction with overall experience.
Assisted other servers when needed during peak periods.
Communicated regularly with kitchen staff regarding order status updates.
Matched wines with menu items and guest preferences.
Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
Managed multiple tables efficiently while maintaining an attentive and unobtrusive service.
Trained in wine and liquor service in order to provide full and positive experiences to guests.
Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
Merchandiser
Koerner Distributor
Fairview Heights, IL
11.2021 - 03.2023
Analyzed inventory levels and made adjustments accordingly for maximum profitability.
Assisted customers with locating desired items within store locations.
Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
Established processes for tracking damaged goods returns from retail outlets.
Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
Provided training and support for new staff members in regards to merchandising operations.
Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
Generated reports detailing current stock levels, sales figures, markdown information.
Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
Developed effective relationships with store managers in order to represent our company well.
Organized displays according to company standards and specifications.
Arranged items in favorable positions and areas of store to attract customers and optimize sales.
Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Built product displays and placed appropriate signage for merchandise.
Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
Carryout Worker/Delivery Driver
Walts Pizza
Marion, IL
11.2017 - 12.2020
Took all customers' orders, questions, and concerns over the phone and helped them get exactly what they needed.
Worked in a small team of three people to get all carryout orders fulfilled during dinner.
Organized work area at end of shift to ensure it is ready for next day's production run.
Delivered customers their food in a timely and safe manner
Merchandiser
Pepsi MidAmerica
Marion, IL
Analyzed stock and ordered accordingly to accurately fill the shelves for the following week of customers.
Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
Provided training and support for new staff members in regards to merchandising operations.
Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
Participated in weekly meetings regarding upcoming promotions or changes in product lines.
Maintained a clean and organized work environment at all times.
Analyzed inventory levels and made adjustments accordingly for maximum profitability.
Assisted customers with locating desired items within store locations.
Monitored competitor activities in order to stay ahead of the competition.
Created attractive displays inside stores to encourage customers to notice our products.
Conducted regular inventory checks to maintain accurate stock levels.
Arranged items in favorable positions and areas of store to attract customers and optimize sales.
Assisted in gathering and moving materials and equipment for assigned displays.
Education
High School Diploma -
Marion High School
Marion, IL
05-2019
Some College (No Degree) - Computer Science
Southern Illinois University Edwardsville
Edwardsville, IL
Skills
Sales Development
Customer Needs Assessment
Building client/customer relationships
Energetic self-starter
Flexible Schedule
Goal-Oriented
Adept at problem solving
Teamwork and Collaboration
Friendly, Positive Attitude
Accomplishments
Placed 3rd at FBLA state conference for mobile app development as a solo entry.
Played a crucial role in leading the Marion high school varsity soccer team to a regional championship 4 years in a row.
Successfully created a custom golf club business from scratch
Successfully hosted many fundraisers for my Fraternity