Nicholas Cortes
Park City,UT
Summary
Dynamic, results-oriented, administrative and full-cycle recruiting professional with a commitment to customer service, leadership management, research criteria, creative recruiting, and analyzing people data. Proven 2+ years of administrative analysis, customer service and recruiting experience, expert processing administrative data, including accurately collecting and maintaining concise records, full cycle recruiting, designing offers, advertising across platforms, and analyzing HR data. Experience in training new hires, while maintaining great relationships ensuring employee engagement. Experience planning career events, developing college visits, and executing research campaigns. Highly skilled in trilingual communication (English, Spanish, and Portuguese) and managing employee data.
Overview
5
5
years of professional experience
Work History
Brand Ambassador
Polo Ralph Lauren
Park City, UT
05.2024 - Current
- Developed and executed brand awareness campaigns to increase customer engagement.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Performed cycle counts to maintain accurate inventory records.
Shift Leader/Assistant Manager
Panda Express
Park City, UT
12.2023 - 05.2024
- Assist the GM in administrative responsibilities
- Exceptional quality guest experience
- Managing store environment (18 employees)
- Operate POS systematically and Xpient system
- Apply interviews on open positions
- Perform cash register operations
- Train new and existing counter staff
- Applying work and food safety checklist
- Maintain smooth operation in absence of GM
HR ADMINISTRATIVE ANALYST RECRUITER
Seapto S.A
GANAGANA
11.2021 - 11.2023
- 2+ Years in administrative analysis and managing full-cycle internal and external recruitment process (60-80 monthly requirements)
- Experience in managing administrative payroll, employee profile, compliance, equipment and customer outreach records
- Analyzed large batches of resumes using various selection and evaluation tools
- Carried out cold calls, one-on-one phone and in person interviews and candidate screening
- Performed bilingual communication for: - Software engineer candidates - Business Professionals candidates - Commercial Analysts candidates
- Analyzed Psychometric tests including TEN DISC, ETHIKOS, FACTORIAL IQ & VP TEST
- Managed onboarding and recruiting team (3 coaches), training new hires, and coordinated retiree interviews
- Planned career events, college visits, and traveled for throughout the state
- Created and managed a positive work environment, fostering teamwork and cooperation among teams
- Monitored and reported on monthly administrative and recruitment data and status
- Experienced in handling confidential information by maintaining data security and privacy of 4000 employees
- Supported the ontological coaching program 'I'm Positive' and various company cultural and sports events
- Positions Recruited: Lawyers, Auditors, Software Engineers, Commercial Analyst, Functional Analyst, Accountants, Payroll Professionals, Occupational Health and Safety Professionals, Security Professionals, Mechanics Professionals, Business Professionals, Marketing Professionals, Salesforce, Internship Students and more
LEAD DATA RESEARCHER
Seapto S.A
GANAGANA
06.2021 - 11.2023
- Designed measurement tools, led focus groups, and managed a team of 45 people to collect and consolidate critical data from various parts of the state
- Analyzed data and drew conclusions to develop key organizational strategies for the 2022 and 2023 operations systems.
- Responsible for monitoring project progress, ensuring timely completion, and consistently meeting deadlines and goals
United Healthcare Advocate
United Healthcare Group
, CA
09.2020 - 02.2021
- Provided education, support, and counseling to patients about their medical conditions and healthcare services
- Facilitated communication between patients and healthcare professionals to ensure accurate records and effective treatments
- Acted as a liaison between patients and available social services and benefits, such as Medicaid to help patients make informed healthcare decisions and find affordable healthcare options
Front Desk Agent
Estelar 5 Star Hotel
11.2019 - 05.2020
- Providing exceptional bilingual customer service to guests and ensuring they felt welcomed and taken care of
- Handling check ins and check out, including responding to any queries or complaints
- Assisting with booking reservations and managing reservations
- Ensuring that the front desk is organized and professional looking at all times
- Handling payments and billing
- Assisting with scheduling and monitoring the performance of the hotel staff
- Attending meetings with hotel management and giving feedback
Education
Bachelor of International Business -
University of Ibague
Ibague, COLBachelor of International Business -
University of Fortaleza
Fortaleza, BRABachelor of psychology -
University of Ibague
Ibague, COLGraduate Project & Neuro Management Certification -
Ubbiquo Business school
Miami, FLGraduate Leader & Management Certification -
Asojuegos
Bogotá, COLSkills
- Personnel Management
- HR databases
- Strategy Development
- Staff recruitment
- Background Checks
- Workforce Planning
- Organizational Development
- Diversity and Inclusion
- Employee Retention
- HR metrics
- Data Analysis
- Field research
- Neurobehavioral assessments
- Analytical Thinking
- Customer Relations
- Customer Relationship Management (CRM)
Languagecompetencies
- English, Native
- Spanish, Native
- Portuguese, Advanced
Awards
2022 Junior National Transactional and Games Network Leadership Excellence Award
References
References available upon request.
Timeline
Brand Ambassador
Polo Ralph Lauren
05.2024 - Current
Shift Leader/Assistant Manager
Panda Express
12.2023 - 05.2024
HR ADMINISTRATIVE ANALYST RECRUITER
Seapto S.A
11.2021 - 11.2023
LEAD DATA RESEARCHER
Seapto S.A
06.2021 - 11.2023
United Healthcare Advocate
United Healthcare Group
09.2020 - 02.2021
Front Desk Agent
Estelar 5 Star Hotel
11.2019 - 05.2020
Bachelor of International Business -
University of Ibague
Bachelor of International Business -
University of Fortaleza
Bachelor of psychology -
University of Ibague
Graduate Project & Neuro Management Certification -
Ubbiquo Business school
Graduate Leader & Management Certification -
Asojuegos
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