Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Cota

Tucson,AZ

Summary

Experience I am a hard working employee and always have and will be cause i believe that a job must get done no matter what cause and that the needs of the customers come first no matter what. I enjoy helping people and will always go out of my way to help those in need, this makes me great at talking to people and listening to what they need to make sure i can help them to the best of my abilities. I am also a team player wanting to help my team mates to ensure that we are all working to the best of the abilities. These are what i would consider my strengths are I am a people person and am a hard worker and willing to get the job done. My time in cleaning has also made me. special at using chemicals and being well versed in cleaning a restaurant to a pristine condition. In all i am a hard working employee and know i can adapt to any job that i take on, even being able to catch on quickly in order to help my team if they need it. Mixing cleaning chemicals. Customer relations Conflict mediation Team player Excellent communication skills Adaptive team player Customer service-focused Sales expertise Organized Courteous demeanor Sanitization techniques. Inbound and outbound calling Minor repairs High-energy attitude . Problem-solving abilities Call center experience . Active listening Custodian - Culinary Dropout (Tucson, Arizona)

Overview

6
6
years of professional experience

Work History

Warehouse Lead/Forklift Operator

ABM Industries
TUCSON, AZ
07.2023 - 02.2024
  • Supervised a team of 10 warehouse associates, providing guidance and support to ensure efficient workflow.
  • Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
  • Organized regular cleaning schedules for all warehouse areas to maintain cleanliness standards.
  • Facilitated communication between managers and staff regarding operational procedures and policies.
  • Conducted performance reviews for assigned personnel according to established guidelines.
  • Maintained compliance with OSHA regulations in regards to workplace safety standards.
  • Provided feedback on improvement opportunities within the warehouse environment.
  • Led and complied with safety and wellbeing efforts on assigned shift.
  • Reviewed work orders to determine work assignments and material and equipment needs.
  • Maintained current forklift training and certification as required by company policies.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Transported material to correct locations and documented inventory changes.
  • Followed safe practices to mix and apply chemicals.

Warehouse Associate

Nvent
Tucson, Arizona
01.2022 - 04.2022
  • Performed inventory counts and ordered materials.
  • Tracked inventory usage, documented discrepancies and maintained overall count.
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Maintained inventory and supply levels to manage production workflows.
  • Conducted quantity takeoffs and ordered materials.

Custodian

Culinary Dropout
Tucson, Arizona
01.2019 - 12.2019
  • My time working as a cleaner was good i was a capable cleaner during my time and made sure i was able too help keep the restaurant in pristine condition
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Moved equipment and furniture to thoroughly clean space.
  • I did only work for six months but during my time i was a hard worker and made sure to stay until the job was done even if it meant staying all night
  • I was able to learn how to clean a multitude of different surfaces with the chemicals they have us
  • I have
  • Become more accustomed to keeping the work environment due to my time working at this location

Customer Service Representative

Contact Channels Inc
Tucson, Arizona
12.2017 - 12.2018
  • I was a customer representative for over a year and was good at my job, i was even in charge of a team for a short period of time but left due too wanting to expand my work experience, was always on top of my team for talking to customers and helping them
  • I did enjoy my time working there but felt like i wanted to expand my horizons so i left on mutual terms
  • I was a hard worker who was able to pick up everything they trained us for and was even able to help those who needed help i do like helping people and would say that is one of my best qualities.

Education

High School Diploma -

Pima Rose Academy
05.2017

Skills

  • Call Center Operations
  • Calm and Professional Under Pressure
  • Customer Retention Strategies
  • Verbal and Written Communication
  • Courteous with Strong Service Mindset
  • Upselling Products and Services
  • Data Entry
  • De-escalation Techniques
  • Issue and Complaint Resolution
  • Order and Refund Processing
  • Customer Service
  • Creative Problem Solving
  • Data Entry and Maintenance
  • Transaction Processing
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • Multitasking and Prioritization
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Analytical Abilities
  • Professional Telephone Voice
  • Call Controlling
  • Training Experience
  • Payment Processing
  • Call Control Skills
  • Technical Troubleshooting
  • Providing Customer Support
  • Customer Communications
  • Communicating With Clients
  • Resolving Issues
  • Mixing Cleaning Chemicals
  • Cleaning and Sanitizing
  • Janitorial Equipment Familiarity
  • Responsible and Dependable
  • Accident and Injury Prevention
  • Inventory Management
  • Heavy Lifting
  • Attention to Detail
  • Floor Cleaning and Buffing
  • Groundskeeping
  • Plumbing Repairs
  • Safety Standards and Protocols
  • Strong Work Ethic
  • Productivity and Time Management
  • Trash Collection and Removal
  • Facility and Site Cleaning
  • Physical Stamina
  • Positive Team Player
  • Damage Prevention
  • Quality Control
  • Excellent Communication Skills
  • Client Communication
  • Minor Repairs
  • Team Collaboration
  • Problem-Solving
  • Work Prioritization
  • Employee Training
  • Maintaining Equipment
  • Materials Transport
  • Workplace Organization
  • Clear Communication
  • Order Checking
  • Charge Calculation
  • Data Documentation
  • Conflict Resolution
  • Contents Verification
  • Records Management
  • Able to Lift 50 Pounds

Timeline

Warehouse Lead/Forklift Operator

ABM Industries
07.2023 - 02.2024

Warehouse Associate

Nvent
01.2022 - 04.2022

Custodian

Culinary Dropout
01.2019 - 12.2019

Customer Service Representative

Contact Channels Inc
12.2017 - 12.2018

High School Diploma -

Pima Rose Academy
Nicholas Cota