Nicholas Coulson
Clermont,FL
Summary
Service industry professional with track record of delivering high-quality service and support. Known for reliability, adaptability, and working effectively within teams to achieve results. Skilled in customer interaction and maintaining clean, organized workspace.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Service Worker II
City Of Tamarac
06.2022 - 11.2024
- Acted as Supervisor on Jobsites.
- Identified, planned, organized, and repaired asphalt, signage, concrete, drywall, road markings, and all other Street related items without supervision.
- Received, and completed digital work orders, resident complaints, and supply inventory.
- Managed time effectively, prioritizing tasks based on urgency, complexity, or customer expectations.
- Collaborated with team members to ensure optimal service quality for all customers.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Increased team productivity by effectively delegating tasks and setting clear expectations.
- Managed budgets and resource allocation effectively, ensuring optimal utilization of available resources.
- Cross trained with other divisions such as Stormwater, Facilities, Parks and Recreation and Grounds to assist with special events.
Service Worker I
City of Tamarac
10.2021 - 06.2022
- Assisted in the repair of damaged asphalt, concrete and signage.
- Utilized problem-solving skills to address complex customer needs effectively.
- Maintained an organized workspace, ensuring easy access to necessary tools and supplies for efficient task completion.
- Collaborated with team members to ensure optimal service quality for all customers.
- Identified potential safety hazards through routine checks of supplies, equipment and environment.
- Learned other teammates' work tasks to train as backup.
- Assisted customers with various inquiries, resolving issues quickly and efficiently.
Floor Manager
Gun World of South Florida
04.2018 - 12.2021
- Handled Federal paperwork, adhered to all laws, exemptions, and rules.
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of six employees to maintain smooth-running operations of shop floor.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Maintained facility range, drywall, restrooms, furniture, and computers.
Part Sales Manager
AutoZone
08.2016 - 04.2018
- Boosted sales, effectively upselling and cross-selling relevant products to customers.
- Streamlined inventory management with consistent monitoring and timely reordering of parts.
- Provided input on hiring decisions, contributing to a cohesive and skilled team of sales associates.
- Resolved customer complaints swiftly and professionally, ensuring repeat business and positive reviews.
- Maintained accurate records to ensure proper billing, tracking of warranties, and inventory control.
- Played an instrumental role in achieving or surpassing monthly sales targets consistently throughout tenure as Part Sales Supervisor.
- Ordered parts from various distributors to fulfill demands.
- Researched vehicles and parts via physical catalogs and electronic means.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Adhered to company guidelines for performance and compliance.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Sales Associate
AutoZone
05.2015 - 08.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Provided proper opening and closing procedures.
- Maintained building and parking lot areas.
- Diagnosed dash warning lights, battery and alternator problems.
Education
High School Diploma -
JP Taravella
Coral Springs, FL05-2015
Skills
- Workplace Risk Assessment
- Conflict Resolution Skills
- Multi-Departmental Engagement
- Quality Control
- Precision Equipment Calibration
- Proficient in Hand Tools
- Machinery Handling
- Equipment Diagnostics
Certification
- Forklift Certification
- CPR/AED Certification
- OSHA Certified
- CDL "B" Driver's License
- Air Brakes Endorsement
- Stop The Bleed
- Stormwater Operator Level 1
- FDOT Approved Traffic Control
- Autozone "Parts Expert"
- First Aid Certification
- Internachi CPI Home Inspector
Timeline
Service Worker II
City Of Tamarac
06.2022 - 11.2024
Service Worker I
City of Tamarac
10.2021 - 06.2022
Floor Manager
Gun World of South Florida
04.2018 - 12.2021
Part Sales Manager
AutoZone
08.2016 - 04.2018
Sales Associate
AutoZone
05.2015 - 08.2016
High School Diploma -
JP Taravella
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