Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Crase

Dayton,OH

Summary

Proven leader with extensive experience at Aeropostale, excelling in retail operations and staff management. Skilled in inventory control and problem-solving, I've significantly enhanced customer satisfaction and team efficiency. My coaching abilities have fostered a culture of excellence, leading to notable improvements in operational productivity and employee retention.

Overview

4
4
years of professional experience

Work History

Retail Store Manager

Aeropostale
04.2023 - Current
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Evaluated employee performance, regularly provided constructive feedback, coaching opportunities, improvement, and recognition in outstanding achievements.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Prepared comprehensive reports detailing key KPIs such as sales figures, sharing data with higher-ups, actionable insights, and improvements in needed areas.
  • Boosted employee retention rates by fostering a positive work environment.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Retail Assistant Manager

Aeropostale
12.2022 - 04.2023
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
  • Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
  • Fostered a positive work environment, promoting teamwork and open communication among staff members.
  • Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Maintained exceptionally clean, customer-friendly and well-run merchandising department.
  • Upheld company customer service standards to provide customers with outstanding service and friendly environment.
  • Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
  • Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Retail Part-Time Supervisor

Aeropostale
05.2021 - 12.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Enforced rules and regulations outlined in company policies to set forth expectations comprehensibly and consistently.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Generated reports detailing findings and recommendations.

Retail Sales Associate

Aeropostale
08.2020 - 02.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Answered questions about store policies and addressed customer concerns.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

Bachelor of Arts - Mathematics

Wright State University
Dayton, OH
12.2021

High School Diploma -

Dover High School
Dover, OH
05.2017

Skills

  • Problem-Solving
  • Sales Analysis
  • Retail Operations
  • Decision-making skill
  • Inventory Control
  • Multitasking and Organization
  • Coaching and Mentoring
  • Detail Oriented
  • Employee Scheduling
  • Staff Management

Timeline

Retail Store Manager

Aeropostale
04.2023 - Current

Retail Assistant Manager

Aeropostale
12.2022 - 04.2023

Retail Part-Time Supervisor

Aeropostale
05.2021 - 12.2022

Retail Sales Associate

Aeropostale
08.2020 - 02.2021

Bachelor of Arts - Mathematics

Wright State University

High School Diploma -

Dover High School

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Nicholas Crase