Nicholas Cruz
Eagle Lake
Summary
Operations coordinator with 4+ years of experience supporting real-time dispatch across multi-state logistics networks. Skilled in multi-systyem monitoring, equipment status control, regulatory compliance coordination, and incident response in time critical environments. Seeking to transition into utility system operations where strong situational awareness and procedural safety discipline support reliable infrastructure performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations & Technical Specialist
FORGED-IN-LAYERS
08.2024 - Current
- Operate and maintain a small print farm with multiple systems.
- Perform preventative maintenance, as well as extensively troubleshooting issues at the mechanical and software level.
- Utilized various systems including slicer software, 3D CAD, and networking. Software such as Fusion 360 for designs, Bambu labs proprietary slicer, and Prusa Slicer.
- Monitor production output and handle quality control of 3D printed products including assembly when required.
- Support work station configurations and internal IT to continue operations, control and oversight of prints.
- Coordinate packaging, fulfillment, and shipment of customers' orders.
- Handle customer order requests, working with clients to ensure specifications and delivery expectations are met.
Linehaul Coordinator
FedEx Ground
07.2020 - 08.2024
- Coordinated real-time dispatch of OTR (Over-The-Road) long haul freight across multi-state hub/station network supporting time critical transportation schedules.
- Managed trailer routing and driver/team assignments across multiple time zones to maintain continuity of national relay operations.
- Monitored trailer load quality using our surveillance camera systems and specialized monitoring sensors. Utilizing performance metrics and load information to ensure thresholds were met.
- Conducted daily yard audits verifying trailer status, preventative maintenance of equipment to prevent delivery failures.
- Maintained DOT compliance through tractor inspections, contractor equipment verification, issuing drug tests and coordinating with third party maintenance teams.
- Coordinated with third party carriers, towing services, and external yards to delivery freight, recover equipment and resolve operational disruptions or incidents.
- Communicated with hubs/stations across the eastern, central, and western United States to resolve routing conflicts and maintaining schedules for timely delivery of loads.
- Conducted accident reports working with DOT/police when traffic incidents occurred. As well as informing emergency personnel when required.
- Supported emergency logistics operations during severe weather events by coordinating deployment of mobile generator units.
- Utilized internal dispatch platforms, GPS tracking tools, Excel, Power BI, and Outlook to monitor equipment status, driver availability, shipment flow, and time of arrival estimates when systems were faulty.
- Participated in daily network planning calls with regional hubs to coordinate dispatch priorities and operational adjustments.
- Assisted management with operational decision making and served as primary coordination resource during supervisor absences.
- Coordinated Contractor audits covering driver eligibility, equipment readiness, and routing compliance. While ensuring company/contractor relations enforcing policies dictated by their contractual agreements.
- Maintained documentation for dispatch scheduling, contractor hierarchy tracking, and regulatory reporting.
- Supported local and long haul operations to maintain 24/7 network continuity across shifts and holidays.
- Managed equipment out-of-service status using lockout/tagout style procedures, preventing dispatch of unsafe equipment and coordinating maintenance reporting with repair teams.
- Generated maintenance reports and coordinated with shop teams to ensure defective equipment was removed from service and repaired before redeployment.
- Maintained operational safety compliance across dispatch equipment status tracking.
Package Handler
FedEx Ground
12.2019 - 07.2020
- Safely and Efficiently, stack, load rate of 500+, unload, scan, and sort packages of various sizes and weight.
Self Employed Helper/Jobsite Cleanup
Self Employed Freelance
12.2016 - 11.2019
- Required to know and be capable of executing various skills for constructing/ remodeling, homes and structures. Responsible for organizing/cleanup of personal and employer’s equipment for jobsites. Some IT and constructive work for property owners.
- Required to be familiar with carpentry, plumbing, electrical, and power tools/equipment.
Crew Member
Childer’s Lawn and Maintenance
02.2016 - 08.2016
- Ability to work well with a team, and interchange between different positions from cleanup to every aspect of lawn maintenance and landscaping.
Education
Coursework Toward B.S. in Computer Engineering - Computer Engineering
University of Central Florida
Orlando, FL2023
Associate of Arts - Transfer Track - Computer Engineering
Polk State College
Winter Haven, FL05-2019
High School Diploma - undefined
Lake Region Highschool
05-2016
Skills
- Real-time dispatch coordination
- Multi-system monitoring environments
- Equipment status control procedures
- Incident response coordination
- Regulatory compliance support (DOT)
- Preventative maintenance awareness
- Cross-regional operations coordination
- Contractor coordination and compliance tracking
- Operational continuity support (24/7 networks)
- Microsoft Excel and Power BI
- GPS routing/tracking systems
- Technical documentation and reporting
- CAD familiarity (Fusion360, AutoCAD)
- Production workflow monitoring systems
- Basic workstation/IT systems support
- Additive manufacturing system operations
Accomplishments
- Awarded Peak Season Coordinator of the Week for performance during high volume holiday dispatch operations.
- Recognized as Peak Season Coordinator of the Month for sustained operational performance during network peak period.
- Received Bravo Zulu Performance Award for above and beyond operational support and dispatch coordination.
Certification
- CPT Certification (Received from Manufacturing Skill Standards Council), January 8th, 2016, Member ID: A42395
- Optional extra curricular activity earned during Highschool Engineering course.
Timeline
Operations & Technical Specialist
FORGED-IN-LAYERS
08.2024 - Current
Linehaul Coordinator
FedEx Ground
07.2020 - 08.2024
Package Handler
FedEx Ground
12.2019 - 07.2020
Self Employed Helper/Jobsite Cleanup
Self Employed Freelance
12.2016 - 11.2019
Crew Member
Childer’s Lawn and Maintenance
02.2016 - 08.2016
High School Diploma - undefined
Lake Region Highschool
Coursework Toward B.S. in Computer Engineering - Computer Engineering
University of Central Florida
Associate of Arts - Transfer Track - Computer Engineering
Polk State College