Nicholas Cupo
Eastchester
Summary
Former student-athlete with strong experience in operations, customer service, leadership, and athletic event management. Currently working as a Front Desk Manager at a fitness center, Game Manager for athletic events, and Basketball Coach/Skills Trainer, consistently communicating with clients, managing logistics, and solving problems in real time. Recognized for staying composed under pressure, leading by example, and creating positive environments for both staff and customers. Bringing a competitive mindset, reliable work ethic, and growth-focused attitude to a business setting with opportunities to contribute and advance.
Overview
5
5
years of professional experience
Work History
Front Desk Manager
Hydrogen Fitness
Scarsdale
10.2025 - Current
- Greet members, manage daily check-ins, and oversee front desk operations
- Handle scheduling and member communication
- Resolve customer concerns professionally, and maintain a positive gym environment.
Game Manager
CSSA
Bronx
09.2025 - Current
- Managed logistics, scheduling, and facility operations during athletic events
- Communicated with referees, coaches, and staff to ensure event flow.
- Solved on-site problems quickly to maintain game quality.
Basketball Coach / Skills Trainer
House of Sports
Ardsley
06.2023 - Current
- Coached athletes ages 6-16 and developed individualized skill programs
- Maintained communication with staff, parents, and athletes
- Created competitive training environments, promoting discipline and teamwork.
- Developed training programs tailored to players' skill levels and goals.
- Coordinated with parents regarding player development and team expectations.
Office Associate
Eastland Construction Corporation
Bronx
06.2022 - 08.2023
- Updated payroll tracking spreadsheets and reconciled employee time sheets
- Supported administrative reporting and documentation
- Implemented office procedures to improve efficiency in daily operations.
- Developed spreadsheets using Microsoft Excel for tracking budget expenses.
Assistant Associate
Made Hoops
Bronx
04.2021 - 08.2021
- Managed inventory and coordinated gear shipments
- Organized packaging and distribution of apparel merchandise
- Coordinated activities between departments to ensure smooth operations.
Education
Bachelor of Science - Finance & Sport Management, Business Management
Sacred Heart University, Jack Welch College of Business & Technology
Fairfield, CT05.2025
Skills
- Microsoft Excel
- Customer service
- Team leadership
- Communication skills
- Problem solving
- Coaching and mentoring
- Team building
- Effective planning
- Word
- PowerPoint
- Google Workspace
- Basic Data Analysis
- Scheduling & Logistics Management
Leadership Experience
Captain, Sacred Heart University Club Basketball, 08/22, 04/25, Led team operations, scheduling, and communication with administration, Maintained a competitive culture and led by example
Timeline
Front Desk Manager
Hydrogen Fitness
10.2025 - Current
Game Manager
CSSA
09.2025 - Current
Basketball Coach / Skills Trainer
House of Sports
06.2023 - Current
Office Associate
Eastland Construction Corporation
06.2022 - 08.2023
Assistant Associate
Made Hoops
04.2021 - 08.2021
Bachelor of Science - Finance & Sport Management, Business Management
Sacred Heart University, Jack Welch College of Business & Technology