Nicholas Daley
Raleigh,NC
Summary
Passionate professional with over 15 years of direct experience engaging with diverse communities. Highly skilled in fostering meaningful relationships, and devising effective short-term and long-term plans to support individuals in achieving their goals. Proven ability to handle disputes, resolve conflicts, and provide emotional support in challenging environments. Driving by a deep desire to serve the community, guided by a strong commitment to reducing mental health challenges, and fostering resilience among individuals. As both a healthcare professional, along with my entrepreneurial and humanities experience, I bring a wealth of diverse skills and perspectives that can greatly benefit any organization seeking strong collaboration and impactful results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Behavior Health Rounder/ Technician
Wake Med Hospital
Raleigh, NC
12.2023 - Current
- Monitored patient behaviors and reported significant changes to supervising mental health professionals.
- Aided patients in performing activities of daily living.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized de-escalation techniques to manage and prevent patient crises effectively.
- Advocated for patient rights and provided guidance on navigating mental health systems.
Youth & Young Adult Program Manager
StepUp Ministry
Raleigh, NC
02.2023 - 09.2024
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
- Prepared students for later educational experiences by encouraging to explore learning opportunities and persevere with challenging tasks.
- Played a pivotal role in expanding program reach and visibility through strategic outreach efforts, resulting in a significant increase in participant enrollment and community engagement.
- Instrumental in positioning the program as a key resource within the community, facilitating over 100 youth engagement opportunities through participation in various community events and initiatives.
Shift Manager
Clarks Shoes
Raleigh, NC
01.2022 - 06.2023
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
- Completed opening and closing duties to facilitate business operations.
- Managed daily cash intake by counting out registers and tabulating profits.
Patient Care Advocate
Triangle Springs Behavioral Health Hospital
Raleigh, NC
07.2018 - 03.2020
- Developed and integrated an accountability system that successfully
improved communication amongst Nurses and PCA's; therefore, creating
a more prominent atmosphere and increased employee retention. - Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Conducted or assisted in treatment and rehabilitation of mental health patients by performing basic assessment procedures.
Float Pool NA/Behavioral Health Technician
Duke Hospital
Raleigh, NC
03.2015 - 03.2020
- Provided exceptional empathetic care to a wide variety of patients with diverse medical conditions ranging from terminal illness to post-surgical monitoring
- Administered scheduled Blood Glucose checks, blood draws, non-sterile dressings, surgical preps, inserting /discounting IV'S/Foleys, EKG's, and applying restraints all under Physician/RN orders
- Accommodator to the medical doctors, by executing confirmation/followup appointment phone calls, constructing ,admissions and discharge packets,and facilitating transfers to/from other medical facilities.
- Initiated the development hospital-wide changes that ensured a comforting, productive atmosphere for patients and employees.
- Keen detail to organization, unit inventory, and utilization of patient records. Anticipated of the needs of others and proactively executed their desires while maintaining set patient schedules
Behavioral Health Technician
Holly Hill Hospital
Raleigh, NC
05.2017 - 07.2018
- Documented information for charts, progress reports, assessments and other paperwork within specific timeframes.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Acted as client advocate, coordinating required services and resolving emergency problems in crisis situations.
- Collaborated with mental health professionals and other staff members to perform clinical assessments or develop treatment plans.
Education
Associate of Applied Science - RN Nursing
ECPI University
Raleigh, NC11-2026
Case Management Certification - Humanities/Social Science
Southern University
Louisiana, MO05-2024
BLS/ First Aid Instructor - Science
Shades Of Purple
Raleigh, NC10.2023
Certificate of Real Estate - Real Estate
J. Y Monk Real Estate School
Raleigh, NC09.2020
Skills
- Customer service guided by cultural humility
- Proactive problem solver
- Result-oriented mindset
- Crisis intervention
- Therapeutic communication
- Patient care
Certification
- BLS Instructor
- Triple P Lv. 4 Certified
- Licensed Real Estate agent
- Notary Public
- Certified Nursing Assistant(CNA)
- Phlebotomy
- BLS/First Aid certified
- Non-Violent Intervention(NCI)
Entrepreneur Experiences
- In The Nick Of Time: Basic Life Skills & First Aid (2025)
- Tritori Realty Group: Real Estate Buyers Agent (2022)
- Better Homes & Gardens: Real Estate Advisor(2021)
- Swank Wireless: E-Commerce(2015)
Timeline
Behavior Health Rounder/ Technician
Wake Med Hospital
12.2023 - Current
Youth & Young Adult Program Manager
StepUp Ministry
02.2023 - 09.2024
Shift Manager
Clarks Shoes
01.2022 - 06.2023
Patient Care Advocate
Triangle Springs Behavioral Health Hospital
07.2018 - 03.2020
Behavioral Health Technician
Holly Hill Hospital
05.2017 - 07.2018
Float Pool NA/Behavioral Health Technician
Duke Hospital
03.2015 - 03.2020
Associate of Applied Science - RN Nursing
ECPI University
Case Management Certification - Humanities/Social Science
Southern University
BLS/ First Aid Instructor - Science
Shades Of Purple
Certificate of Real Estate - Real Estate
J. Y Monk Real Estate School