Nicholas Daniel
Nolanville,TX
Summary
Dynamic customer service professional with a proven track record at InspiriTec, excelling in conflict resolution and active listening. Recognized for enhancing patient satisfaction through effective communication and first-call resolution. Skilled in Microsoft Excel and adept at fostering teamwork, ensuring compliance with regulations while maintaining high standards of service.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
InspiriTec
11.2023 - Current
- Resolved customer complaints with empathy, resulting in increased understanding of the issue and how the issue is fixed.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and (if possible) resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
Equipment Operator/Lawn Maintenance Laborer
Peak Performers
07.2020 - 07.2023
- Operated range of heavy equipment on regular basis with advanced skill.
- Operated machining equipment safely with team of operators.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Completed minor repairs and replacements of equipment parts to restore functionality.
- Assisted in training new operators, providing guidance on proper equipment usage and safety procedures.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Contributed to project completion, skillfully operating various heavy machinery such as excavators, bulldozers, and loaders.
- Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Collaborated with team members to optimize work processes, streamlining operations for increased efficiency.
- Graded earth and smoothed surfaces as part of projects or finish work.
Washer/ Manager
Two Texan Truck Wash
06.2019 - 06.2020
- Maintained clean and hazard-free work areas.
- Kept equipment in good working order and properly stored between jobs.
- Trained new employees on proper washing procedures and company policies.
- Cleaned wash equipment after shift and confirmed proper storage.
- Inspected washing tools, equipment, and materials daily for damage or needed repairs.
- Supported team members in daily operations, fostering a collaborative work environment that improved overall performance.
- Ensured proper sanitization of shared equipment after use, reducing cross-contamination risks for both staff and clients alike.
- Pressure washed car exterior, wheel wells, and tires.
- Answered customer questions on pricing, products, procedures, and materials used.
- Greeted customers and guided cars into washing and detailing area.
- Washed more than 30 semi trucks per shift.
Sales Associate
Ascension Marketing Group
12.2018 - 01.2019
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
Truck Driver
Werner Enterprises
09.2018 - 11.2018
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Dropped and hooked trailers and changed configuration of equipment.
Soldier
Army
07.2014 - 10.2018
- Contributed to successful military exercises through effective coordination and task delegation among team members.
- Secured and protected military property, assets, and personnel.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Trained in conflict resolution among subordinates, equals and superiors.
Education
High School Diploma -
Redlands East Valley HS
Redlands, CA07-2014
Skills
- Active listening
- Critical thinking
- Customer relations
- Conflict resolution
- Microsoft Excel
- Microsoft outlook
- Client relations
- Professional telephone demeanor
- Microsoft PowerPoint
- De-escalation techniques
- Quick decision making
- Heavy equipment operation
- Skid steer operation
- Equipment inspections
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
Timeline
Customer Service Representative
InspiriTec
11.2023 - Current
Equipment Operator/Lawn Maintenance Laborer
Peak Performers
07.2020 - 07.2023
Washer/ Manager
Two Texan Truck Wash
06.2019 - 06.2020
Sales Associate
Ascension Marketing Group
12.2018 - 01.2019
Truck Driver
Werner Enterprises
09.2018 - 11.2018
Soldier
Army
07.2014 - 10.2018
High School Diploma -
Redlands East Valley HS
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