Nicholas Daniels

• Performed preventive maintenance on electrical systems and equipment.
• Installed new fittings and electrical components.
• Installed, maintained, and repaired wiring, control systems, motors, lighting fixtures, and other electrical equipment.

•I worked on motors ac/dc from trains to regular old bench grinders.

• stripping electric motors to the bare core, sandblast the core until it is completely clean no chips of paint no sand nothing, then then I remove after blowing off with high pressure air, then start the project of actually installing all new parts and rebuilding the motor.

• with the sandblasted shell then copper wires need to be placed in sequence inside of it called ( winding room) after there installed the whole assembly then gets dipped into a solution that resembles epoxy and prevents and insulates certain parts from coming apart by magnetism which is pressured by vacuum into each and every crevice.

• then once dries well overnight it’s ready to have a armature ready that fits inside by the type of motor it is (regular old bench drinder or a brand new train that’s carrying passengers across the globe.

• once the bearings or roller bearings are packed depending on what model of motor it then gets installed on the end of the armature that was rebuilt for the rebuilt rest. There the bearings get pounded in to both ends one is called the end cap the other the shaft end.

• The next step is adding the finished end covers that were freshly sand blasted, blown off, wiped with a non oil based cleaner so paint sticks to the upmost quality. And then the end caps you got the shaft you put through each hole on each side. Bolt in the 5 or more screws to the plate and you have a completely rebuilt from top to bottom electrical motor

• Provided exceptional customer service to ensure customer satisfaction.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Demonstrated excellent communication skills in resolving product and consumer complaints.

• Helping people organize on and off tractors for the hayride, helped hold pumpkins while they walked on, helped Small kids as they walk up the ramp to get on the wagon to go back to the front of the farm.

• Helped people load and offload tractor, worked multiple side games/ carnival rides during the Halloween time and dealt with thousands of people between hayrides, coordinated the phones and the lines, manned multiple lines on the phone for hours

• Answered customer inquiries and provided accurate information regarding products and services.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Answered inbound calls, chats and emails to facilitate customer service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Developed strong customer relationships to encourage repeat business.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Developed strong relationships with customers by providing personalized assistance and support.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Consulted with customers to resolve service and billing issues.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• Set up and activated customer accounts.
• Educated customers on special pricing opportunities and company offerings.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Fielded customer complaints and queries, fast-tracking for problem resolution.
• Used proven techniques to de-escalate angry customers during telephone interactions.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Made outbound calls to obtain account information.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Improved customer service wait times to mitigate complaints.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Mentored new employees on procedures and policies to maximize team performance.
• Identified areas of improvement in customer service processes and suggested changes accordingly.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Collected deposits or payments and arranged for billing.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Updated databases with new and modified customer data.
• Promoted available products and services to customers during service, account management and order calls.
• Supported sales team members to drive growth and development.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.
• Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
• Assisted customers with price checks, lifting heavy items and addressing other inquiries.
• Exceeded established service goals while leveraging customer service, sales and employee management best practices.
• Strengthened customer retention by offering discount options.
• Utilized job-related software to prepare change of address records and issue service discontinuance orders.
• Recommended improvements in products, service and billing methods to management to prevent future problems.
• Provided top quality control and eliminated downtime to maximize revenue.
• Mentored junior team members and managed employee relationships.
• Surpassed sales goals through implementation of successful marketing strategies.
• Liaised between customers and retail buyers to expedite orders and meet customer demands.
• Prepared and evaluated CRM reports to identify problems and areas for improvement.
• Oversaw warranty counseling process to manage expense controls.
• Updated [Type] system with order specifics and customer details, preferences and billing information.
• Led on- and off-site customer support teams across multiple time zones.
• Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
• Excelled in exceeding daily credit card application goals.
• Prevented key account losses by researching discrepancies and correcting problems.

• Helped customer in words and also by showing how more so how the task is done at a pace they understand and can comprehend in a way they prefer.

• love helping people find and help in a way they need done, honestly not sucking-up, but it does really helps me feel accomplished that they found what they were looking for/ needed.