Summary
Overview
Work History
Education
Skills
Coreoperationalskills
Timeline
Generic

NICHOLAS DANIELSON

Hauppauge,NY

Summary

Motivated manager with a talent for fostering teamwork, leading and motivating others, and cultivating strong customer relationships. Skilled in making independent decisions and using sound judgment to drive company success. Committed to utilizing training, monitoring, and morale-building abilities to enhance employee engagement and elevate performance levels.

Overview

7
7
years of professional experience

Work History

Operations Manager

Walt Disney World Company
02.2023 - 06.2024
  • Consistently seeking new abilities to perform at maximum level.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Operations Trainer

Walt Disney World Company
01.2022 - 12.2023
  • Trained and mentored more than 50 new personnel hired to fulfill various roles.
  • Measured the impact of implemented training initiatives by monitoring key performance indicators, and adjusting strategies as needed to ensure desired outcomes were achieved.
  • Ensured compliance with regulatory requirements by conducting thorough assessments of existing policies and making recommendations for improvements when necessary.

Operations Cast Member

Walt Disney World Company
05.2021 - 12.2023
  • Display operational excellence to ensure maximum level of customer satisfaction.
  • Improved customer satisfaction ratings through attentive service and quick resolution of issues.
  • Inspected and maintained amusement park ride equipment per safety regulations.

Associate

Home Depot
08.2020 - 05.2021
  • Associate with various tasks to provide premium customer service
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Associate

Panera Bread Co.
12.2017 - 04.2019
  • Successfully communicated with all team members to navigate job duties
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Managed efficient cash register operations.

Education

Associate's Degree - Civil Engineering

University of Central Florida
Orlando, FL

Bachelor of Science - Project Management

Bellevue University
Bellevue, NE
05.2024

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Decision-Making
  • Employee relations and conflict resolution
  • Operational Efficiency
  • Staff Development
  • MS Office

Coreoperationalskills

  • Communication skills (Written and Verbal)
  • Customer service
  • Effective Leadership
  • Decision-making and Problem-solving
  • Active listening
  • Computer competencies (Word, Excel, Powerpoint)

Timeline

Operations Manager

Walt Disney World Company
02.2023 - 06.2024

Operations Trainer

Walt Disney World Company
01.2022 - 12.2023

Operations Cast Member

Walt Disney World Company
05.2021 - 12.2023

Associate

Home Depot
08.2020 - 05.2021

Associate

Panera Bread Co.
12.2017 - 04.2019

Associate's Degree - Civil Engineering

University of Central Florida

Bachelor of Science - Project Management

Bellevue University
NICHOLAS DANIELSON