Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Dansbury

Trenton

Summary

Dynamic professional with extensive experience at WAWA and AMAZON, excelling in cash management and employee training. Proven ability to lead large teams, enhance operational efficiency, and ensure compliance with safety standards. Recognized for exceptional problem-solving skills and maintaining high customer service standards in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Ambassador/PG

AMAZON
08.2022 - Current


  • Skilled in Small Tools, Forklift, Center-Rider, TDR, Loading, Double-stacking, Wall-building, Clamp truck, Scanning, Problem solving and PG.
  • Assisted team with operational policies and procedures to drive services and success.
  • Helped to manage a Department of no less than 23 Associates - staffing, training, stand-up announcements, end of shift accountings and anything else called upon me.

Lead Customer Service Associate

WAWA
02.2017 - 08.2022
  • Greeted customers and provided great customer service.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Handled currency and credit transactions quickly and accurately.
  • Managed workflow to exceed quality service goals.

Shift Manager/Customer Service Associate

WAWA
09.2013 - 02.2017
  • Supervised the day-to-day task assignments and managed the performance of shift workers.
  • Oversee the completion of duties by hourly Associates.
  • Implement proper training and compliance of workers to WaWa requirements.
  • Oversee cash management procedures and close out registers and the end of each shift.
  • Monitor and analyze end of shift reports and reconcillation.
  • Create and maintain weekly schedules for Employees.
  • Maintain accurate stocking of shelves while managing inventory control.
  • Ensure proper execution and compliance of safety programs.
  • Report and document all customer and associate incidences in a proper time frame.

Animal Care Technician

JOHN'S PLACE
06.2013 - 09.2013
  • Maintained daily inventory and stock supplies.
  • Demonstrated excellent care while grooming, bathing and feeding pets.
  • Ensured boarding rooms and kennel areas were clean and sanitized daily.

Manager/Sandwich Artist

SUBWAY
09.2010 - 06.2013
  • Maintained the day-to-day business operations, while interacting with guests and vendors.
  • Created and maintained weekly schedules in conjunction with business profitability hours.
  • Coordinated with Area Manager for reviewing, interviewing and hiring new personnel.
  • Assisted with store food orders accurately and completely based on company goals.
  • Assisted in store transfer of food to area Food Banks.
  • Trained and evaluated all new employees.
  • Conducted written and verbal staff evaluations and write-ups.
  • Collected, counted and closed out cash receipts daily and made Bank deposits.

Education

High School Diploma -

New Jersey Youth Corp
New Jersey
06-2010

Skills

  • Small tools operation
  • Forklift operation
  • Cash management
  • Employee training
  • Managing large groups of people
  • Training/Ambassadorial
  • Schedule/Calendar keeper
  • Cleaning/Organizing/Assembly

Timeline

Ambassador/PG

AMAZON
08.2022 - Current

Lead Customer Service Associate

WAWA
02.2017 - 08.2022

Shift Manager/Customer Service Associate

WAWA
09.2013 - 02.2017

Animal Care Technician

JOHN'S PLACE
06.2013 - 09.2013

Manager/Sandwich Artist

SUBWAY
09.2010 - 06.2013

High School Diploma -

New Jersey Youth Corp

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Nicholas Dansbury