Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Nicholas Darby

Lafayette,LA

Summary

Successful Store Manager with demonstrated record of achieving store goals. Keeps customers satisfied by empowering employees with knowledge and skills to meet needs and deliver exceptional service. Meets profit targets by expertly marketing store, promoting products and controlling costs. Dedicated to optimization and growth.

Overview

15
15
years of professional experience

Work History

STORE MANAGER

Dollar General
01.2022 - 01.2024
  • Delegated assignments to meet and maintain store standards
  • Monitored store inventory levels and ordered new equipment to prevent shortages
  • Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses
  • Set performance expectations for employees and implemented improvement plans to reach targets
  • Promoted team-oriented culture with common sales, service and productivity goals
  • Facilitated stocking and storage of merchandise by following defined company work processes

DISTRICT MANAGER

Capital City Press
01.2023 - 10.2023
  • Enhanced employee morale and maintained low turnover rate with targeted recruitment and development strategies
  • Facilitated new marketing strategies and improved customer service management approaches to boost company revenue as per current media
  • Established sales and performance goals for each parish, developed action plans and provided tools and necessary training to attain or exceed designated projections
  • Administered systems and programs to reduce loss of clients and maintain inventory control
  • Analyzed district metrics and implemented forward-thinking strategies to correct deficiencies and close operational gaps

NEWSPAPER CARRIER

Capital City Press
01.2016 - 12.2022
  • Recorded and submitted proof of delivery (PODs) for customers
  • Informed customers of delivery status issues, including delays
  • Collected and tracked payments from customers for regular newspaper delivery
  • Bundled and bagged newspapers to prepare for delivery
  • Reported load status at specific intervals during en-route check calls
  • Delivered newspapers to clients on established paper route

STORE MANAGER

Family Dollar
05.2015 - 02.2019
  • Delegated assignments to meet coverage needs and maintain store standards
  • Set performance expectations for employees and implemented improvement plans to reach targets
  • Promoted team-oriented culture with common sales, service and productivity goals
  • Facilitated stocking and storage of merchandise by following defined company work processes
  • Developed employee strengths to improve engagement and remain competitive
  • Prepared reports detailing item quantities, employee productivity and sales trends and presented findings to supervisors

SANDWICH ARTIST

SUBWAYRestaurants
09.2008 - 05.2015
  • Used different bread types and ingredients to create sandwiches for vegan and non-vegan customers
  • Followed company guidelines and safe food handling procedures to prepare menu items using recipes
  • Presented cheerful attitude to clients and assisted customers to customize orders
  • Provided customers with quick service to minimize wait times

Education

BACHELOR OF ARTS - BUSINESS ADMINISTRATION

Southern University And A & M College
Baton Rouge, LA
05.2015

Skills

  • Operations oversight
  • Customer service management
  • Advertising and marketing
  • Performance optimization
  • Loss prevention
  • Culture development
  • Staff management
  • Employee training

Timeline

DISTRICT MANAGER

Capital City Press
01.2023 - 10.2023

STORE MANAGER

Dollar General
01.2022 - 01.2024

NEWSPAPER CARRIER

Capital City Press
01.2016 - 12.2022

STORE MANAGER

Family Dollar
05.2015 - 02.2019

SANDWICH ARTIST

SUBWAYRestaurants
09.2008 - 05.2015

BACHELOR OF ARTS - BUSINESS ADMINISTRATION

Southern University And A & M College

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Nicholas Darby