Nicholas Davis
Houston
Summary
Experienced 23-year-old professional with a background in logistics, delivery, and leadership roles. Proven track record of ensuring high customer satisfaction and optimizing route management. Skilled in vehicle maintenance and customer service, with a focus on improving operational efficiency and safety standards. Ready to leverage expertise in fleet technology and project management to drive success in delivery operations and contribute to team achievements.
Overview
7
7
years of professional experience
Work History
Doordash Driver
DoorDash
06.2020 - Current
- Deliver customer orders promptly, maintaining a 4.90/5 star rating through exceptional service.
- Communicate effectively with customers to provide timely updates and ensure satisfaction.
- Utilize navigation tools to optimize delivery routes, reducing delivery times and increasing efficiency.
- Efficiently managed timely deliveries, maintaining a high 4.90 customer rating.
- Focused on precise order handling and customer communication for optimal satisfaction.
Amazon Delivery associate
A A Express Logistics
04.2023 - 07.2025
- Operate cargo and step vans safely in suburban and city areas, ensuring timely deliveries.
- Complete routes efficiently while maintaining high-quality service standards.
- Provide excellent customer service to clients and community members.
- Adhere to delivery and safety protocols for smooth operations.
- Report all incidents and accidents promptly to maintain accountability.
- Expedited delivery routes, achieving 100% on-time performance.
- Monitored vehicle condition to ensure safety and reliability.
- Assisted new team members in mastering route management.
- Eagerly engaged with clients to boost service satisfaction.
Fleet Manager
A A Express Logistics
04.2023 - 07.2025
- Inspect and maintain a fleet of over 50 vehicles, ensuring optimal performance and safety daily.
- Communicate with dispatchers to confirm van availability and operational status.
- Assigned vehicles daily to maximize efficiency and readiness.
- Liaised with diverse vendors to secure consistent repair and maintenance of vans.
- Cultivated connections with vendors to enhance service efficiency.
- Provide roadside assistance, minimizing downtime and ensuring driver support.
- Keep detailed records of vehicle maintenance and grounded vans for operational transparency.
- Boosted team efficiency by 20% through streamlined workflow processes.
- Enhanced fleet uptime by implementing proactive maintenance schedules.
- Monitor and update vehicle compliance with safety regulations.
- Analyze vehicle usage data to predict maintenance needs, reducing costs.
- Conduct rigorous safety checks, achieving a 98% pass rate in compliance audits.
- Oversee precise calibration of diagnostic tools, ensuring accuracy.
Sales Associate
Greenway Mazda
07.2022 - 10.2022
- Enhanced online presence on FB Marketplace, attracting new customers and guiding walk-ins through sales pipeline.
- Developed FB Marketplace strategy, resulting in measurable customer acquisition and increased sales.
- Prospected new customers via FB Marketplace, effectively converting leads and boosting sales figures.
- Guided walk-ins through sales pipeline, achieving significant growth in customer satisfaction and sales.
- Analyzed customer feedback to enhance satisfaction levels.
- Pioneered a digital marketing campaign to target new customer segments.
- Assisted team in adopting new sales strategies, increasing overall efficiency.
- Monitored and reported sales metrics, refining customer engagement tactics.
- Spearheaded a digital marketing initiative, enhancing brand visibility and sales.
- Assisted customers by going the extra mile, and in any capacity to ensure they left my dealership feeling the best!
- Prospected new clients via leads from store, walk ins, and FB marketplace store that I initially implemented.
Seasonal Asset Protection Specialist
Target
09.2020 - 03.2021
- Monitored foot traffic and greeted guests, ensuring a welcoming and secure environment.
- Created detailed incident reports daily, maintaining accurate records for security purposes.
- Enforced safe and ethical practices among team members, enhancing overall store integrity.
- Patrolled building perimeter and parking lot, identifying and mitigating potential security risks.
- Ensured general safety and security for all individuals on Target property, promoting a safe shopping experience.
- Enhanced store safety, leading to a notable decrease in security risks.
- Analyzed security data to improve incident reporting accuracy and response times.
- Pioneered new guest greeting procedures that improved customer experience and safety.
Chick-Fil-A Chef
Chick-fil-A
09.2019 - 06.2020
- Delivered exceptional customer service, enhancing guest satisfaction and retention.
- Operated kitchen equipment efficiently, ensuring high-quality and timely food preparation.
- Prepared and cooked menu items, maintaining strict food safety standards.
- Managed inventory, reducing waste and ensuring adequate stock levels.
- Awarded Employee of the Month for outstanding performance in December 2019.
- Boosted kitchen operations flow, ensuring timely order fulfillment.
- Guided new team members in mastering task efficiency and safety.
- Evaluated kitchen processes to identify and implement improvements.
- Pioneered a quicker method for inventory management, reducing waste.
- Streamlined order accuracy, achieving a 20% increase in customer satisfaction ratings.
- Monitored compliance with health regulations, achieving a 100% score in surprise inspections.
AMC Manager
AMC Theatres
04.2018 - 01.2020
- Managed theater operations, ensuring smooth performance and high guest satisfaction.
- Hired, trained, and supervised crew, enhancing team efficiency and service quality.
- Oversaw inventory management, reducing waste and ensuring timely stock replenishment.
- Handled cash drawers, maintaining accurate financial records and minimizing discrepancies.
- Resolved guest complaints and processed refunds, fostering a positive customer experience.
- Streamlined theater operations, enhancing guest satisfaction and operational efficiency.
- Oversaw precise inventory management, reducing discrepancies and optimizing stock levels.
- Trained and developed a high-performing team, fostering a collaborative and efficient work environment.
- Implemented innovative customer service protocols that increased positive guest interactions.
Education
High School - undefined
South Early College High
06.2019
Skills
- Ability to lift in up to 150 lbs
- Fast learner
- Experienced
- Microsoft Excel
- Microsoft Word
- Leadership
- Communication skills
- Interviewing
- Customer Service
- Time Management
- Advanced reading/writing
- Advanced math skills
- Attention to detail
- Cooking
- Phone Etiquette
- Sales Experience
- Food Preparation Experience
- 10 Key Calculator
- Microsoft Office
- Microsoft Outlook
- Customer Relationship Management
- Project Management
- Restaurant Management
- Customer support
- Retail
- Computer Skills
- English
- Food Safety
- Food Service
- Guest Services
- Inventory Control
- Negotiation
- POS
- Cleaning Experience
- Management
- Quality Assurance
- Restaurant Experience
- Kitchen Experience
- Business Development
- Pricing
- Microsoft Powerpoint
- Profit & Loss
- Recruiting
- Budgeting
- Merchandising
- Sales Management
- Team Management
- CRM Software
- Purchasing
- Culinary Experience
- Kitchen Management Experience
- Customer relationship management
- Retail sales
- Heavy lifting
- Cash handling
- Dealership experience
- Telemarketing
- Marketing
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- City and non-city driving
- Flexible schedule
- GPS and route planning
Websites
Timeline
Fleet Manager
A A Express Logistics
04.2023 - 07.2025
Amazon Delivery associate
A A Express Logistics
04.2023 - 07.2025
Sales Associate
Greenway Mazda
07.2022 - 10.2022
Seasonal Asset Protection Specialist
Target
09.2020 - 03.2021
Doordash Driver
DoorDash
06.2020 - Current
Chick-Fil-A Chef
Chick-fil-A
09.2019 - 06.2020
AMC Manager
AMC Theatres
04.2018 - 01.2020
High School - undefined
South Early College High
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