Nicholas Decker
Defiance,Ohio
Summary
A results-driven, highly experienced management professional with a proven ability to drive operational performance and exceed business objectives. Demonstrated success in leading departments and teams to consistently exceed goals and develop high-performing, motivated employees. Possesses strong communication and problem-solving skills, as well as a deep understanding of the latest trends and technologies. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Department Manager position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
DEPARTMENT MANAGER
Lowes Home Improvment
05.2003 - 03.2024
- Trained and supervised associates on customer service excellence and strong company culture
- Evaluated performance of department staff and provided feedback and guidance to ensure maximum productivity
- Maintained calm demeanor and professionally managed issues in accordance with company standards
- Monitored store operations on daily basis, providing guidance when needed
- Resolved conflicts and disciplinary issues within department
- Delivered excellent customer service, driving quality shopping experiences
- Oversaw development, implementation, and maintenance of policies and procedures within department
- Handled escalated customer issues, driving customer satisfaction and repeat business
- Assisted customers with inquiries related to products and services offered in department
- Maintained accurate inventory records, ensuring all products were accounted for at all times
- Delivered constructive feedback and developmental support to department staff
- Demonstrated exceptional problem-solving skills in resolving customer complaints and issues
- Adhered to store merchandising standards in support of appropriate inventory levels and backroom organization
- Ensured compliance with company policies as well as applicable safety regulations
- Followed loss prevention and risk management guidelines, resulting in enhanced safety and security
- Provided leadership and mentorship to staff members, leading to improved job performance and morale
- Collaborated with cross-functional teams and department managers to optimize sales.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Defiance High School
Defiance, OH06.1988
Skills
- Customer Service
- Team Supervision
- Employee Scheduling
- Scheduling
- Employee performance evaluation
- Recruiting and Hiring
- Training and mentoring
- Staff Development
- Product restocking
- Staff Hiring and Retention
- Safety and Security
Timeline
DEPARTMENT MANAGER
Lowes Home Improvment
05.2003 - 03.2024
High School Diploma -
Defiance High School
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