Nicholas DeFalco
St. Petersburg
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
High Ticket Sales Closer/Setter
Selling To Closing
2023.04 - 2024.08
- Managed a pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
- Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
- Consulted with clients to recognize needs and provide tailored solutions.
- Exceeded sales targets through effective negotiation and persuasive communication skills.
- Led and executed innovative sales strategies to close complex deals.
- Closed deals by building strong rapport with clients and addressing their needs.
Business Development Sales Representative
Kraft Nissan
2020.11 - 2023.04
- Consistently generated over $200,000 of gross profit for the dealership on a monthly basis through selling 30+ cars each month
- Nissan USA National Average for “show rate” for a BDC Agent is 36% - my “show rate” was calculated on a Trailing 3 Month Basis and my final evaluation had a “show rate” of 86% (238% higher show rate than the national average)
- Managed approximately 750 leads on a monthly basis, receiving approximately 250 new leads each month
- 100+ calls daily while being lead for all sales and marketing inquires
- Expanded customer base through cold calling, networking, and relationship building.
- Followed up with prospects for a 90 day lifecycle with over 20 touch points throughout the process for each prospect
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Door to Door Sales Representative
Vivint Smart Home Pros
2022.06 - 2022.09
- 4 month contract oppurtunity
- Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
- Boosted territory revenue through consistent follow-ups on leads and effective time management.
- Generated new leads for the sales team by conducting thorough market research and identifying target neighborhoods.
Insurance Agent
Liberty National Life Insurance Company
2019.01 - 2020.02
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Education
Bachelor of Science - Business Management
Florida State University
05.2022
Skills
- Objection handling
- Target Achievement
- Building rapport
- Closing Techniques
- Persuasive Speaking
- Social selling
- Upselling strategies
- Problem-Solving
- Relationship Building
Timeline
High Ticket Sales Closer/Setter
Selling To Closing
2023.04 - 2024.08
Door to Door Sales Representative
Vivint Smart Home Pros
2022.06 - 2022.09
Business Development Sales Representative
Kraft Nissan
2020.11 - 2023.04
Insurance Agent
Liberty National Life Insurance Company
2019.01 - 2020.02
Bachelor of Science - Business Management
Florida State University
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