Nicholas Defelice
Falling Waters,WV
Summary
Seasoned Lead Dock Worker with experience in coordinating the logistics of cargo movement. Come with strong leadership skills, adept at directing team tasks and optimizing workflow efficiency. Have managed complex logistical challenges, ensuring safe and timely delivery. Known for problem-solving skills and ability to maintain high standards of safety and productivity.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
I have received multiple awards and accommodations for my hard-work and dedication to bettering myself and others around me.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Dock Worker
Old Dominion Freight
Hagerstown, Maryland
11.2021 - 07.2025
- Investigated customer complaints related to shipment discrepancies or delays.
- Monitored the movement of freight in accordance with safety regulations.
- Reviewed incoming and outgoing shipping documents for accuracy prior to processing them.
- Assisted supervisor in ensuring operational efficiency, from verifying bill of ladings to optimizing trailer loading.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Earned the prestigious 2.0 OD award, recognizing exceptional performance and leadership across all company positions.
Flooring Installer
Masters Flooring
Inwood, WV
06.2019 - 10.2021
- Organized supplies into appropriate containers prior to beginning projects.
- Communicated effectively with clients regarding progress updates and potential issues.
- Applied adhesives to subfloors prior to laying down new flooring material.
- Performed minor repairs to existing floors before installation process began.
- Demonstrated excellent problem-solving skills when unexpected issues arose during job sites.
- Assisted in loading and unloading trucks with supplies needed for job sites.
- Worked with a variety of tools including saws, hammers, drills, screwdrivers.
Package Handler
Fed Ex Ground
Hagerstown, Maryland
11.2018 - 06.2019
- Assisted in training new employees on package handling processes.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Recognized as Package Handler of the Month for consistently exceeding performance and efficiency standards.
- Secured a place in the 500 club, reflecting outstanding dedication and proficiency in handling packages.
Education
High School Diploma -
Hedgesville Highschool
Hedgesville, WV05-2019
Skills
- Freight handling
- Safety compliance
- Shipping documentation
- Team leadership
- Forklift operation
- Calm under pressure
- Computer skills
- Team building
- Dependable and responsible
- Supervision and leadership
Certification
- Forklift Certified
- Dot Hazmat loading certified
Accomplishments
- 2.0 OD Award
- FedEx package handler of the month award
- Fedex 500 Club
Timeline
Lead Dock Worker
Old Dominion Freight
11.2021 - 07.2025
Flooring Installer
Masters Flooring
06.2019 - 10.2021
Package Handler
Fed Ex Ground
11.2018 - 06.2019
High School Diploma -
Hedgesville Highschool