Nicholas De Jesus
Abingdon,MD
Summary
Dynamic professional with extensive experience in law enforcement and public health, notably with the Baltimore City Police Department. Proven problem-solver and effective communicator, skilled in critical thinking and time management. Successfully led investigations and enhanced operational efficiency, fostering teamwork and collaboration to achieve organizational goals. Committed to community safety and continuous improvement.
Overview
20
20
years of professional experience
1
1
Certification
Work History
University Police
Towson University Alumni Association
Baltimore, MD
03.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Tobacco Enforcement Officer
Baltimore County Health Department
Baltimore, MD
03.2024 - 03.2025
- Conducted inspections to ensure compliance with health regulations and safety standards.
- Investigated complaints related to public health violations and implemented corrective actions.
- Collaborated with local agencies to promote community awareness of health initiatives.
- Prepared detailed reports on findings and recommendations for enforcement actions.
- Educated businesses on regulatory requirements to facilitate compliance and improve practices.
- Monitored operational procedures for potential risks, ensuring prompt intervention when necessary.
- Trained new staff on enforcement protocols and best practices in public health standards.
- Streamlined reporting processes, enhancing accuracy and efficiency of documentation workflows.
- Adapted quickly to changing circumstances or emerging threats during field operations for optimal situational awareness.
- Ensured consistent application of laws and regulations across diverse contexts by adhering strictly to established protocols.
- Maintained detailed records of investigations, actions taken, and outcomes achieved for future reference and analysis.
- Performed interior and exterior security patrols and checks.
- Improved response times by effectively prioritizing tasks based on urgency, risk, and available resources.
- Controlled access to high-security areas, inspecting individuals, property and other vehicles.
Unit Supervisor
Board of Child Care
Baltimore, MD
06.2022 - 03.2024
- Supervised daily operations, ensuring compliance with organizational policies and procedures.
- Implemented training programs for staff, enhancing team performance and knowledge retention.
- Coordinated case management activities, facilitating communication among multidisciplinary teams.
- Developed and maintained schedules for staff, optimizing resource allocation and workflow efficiency.
- Monitored client progress, adjusting interventions to meet individual needs effectively.
- Conducted regular evaluations of team performance, providing constructive feedback for continuous improvement.
- Managed crisis situations, employing de-escalation techniques to maintain safety and stability in the unit.
- Collaborated with external agencies to ensure comprehensive support services for clients and families.
- Implemented cost-saving measures that significantly reduced operational expenses without compromising service quality or employee morale.
- Facilitated ongoing professional development opportunities for team members, fostering an environment of growth and learning within the unit.
- Compiled routine adjustment reports with staff input to prepare parole eligibility reports.
- Successfully resolved conflicts among team members through active listening, mediation techniques and promoting open dialogue between involved parties.
- Enhanced overall operational efficiency by regularly reviewing and updating departmental policies, procedures, and guidelines.
- Maintained high standards of safety compliance by enforcing workplace policies and conducting regular safety inspections/training sessions.
- Exercised independent judgment to adapt and apply guidelines to unit staff in housing units.
- Delivered consistent results by setting clear expectations and holding team members accountable for their performance.
Investigator
BMC
Bayamon, PR
10.2021 - 08.2022
- Conducted thorough investigations to resolve incidents and ensure compliance with company policies.
- Analyzed data to identify trends, contributing to improved decision-making processes.
- Collaborated with cross-functional teams to enhance investigative procedures and protocols.
- Prepared detailed reports summarizing investigative findings for stakeholder review.
- Trained new team members on investigation techniques and best practices for compliance.
- Developed risk assessment strategies, leading to increased operational efficiency in investigations.
- Monitored case progress, ensuring timely resolution while maintaining high accuracy standards.
- Implemented process improvements that streamlined workflows and reduced incident response times.
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Collaborated with federal agencies on investigations.
- Interviewed and interrogated suspects.
Detective
Baltimore City Police Department
Baltimore, MD
03.2006 - 02.2020
- Conducted thorough investigations to gather evidence and solve complex criminal cases.
- Collaborated with local agencies to enhance intelligence sharing and improve case outcomes.
- Analyzed crime scene data using forensic tools to identify suspects and establish timelines.
- Trained junior detectives in investigative techniques, fostering team development and knowledge sharing.
- Developed strategic plans for high-profile cases, improving resource allocation and operational efficiency.
- Led multi-agency task forces to tackle organized crime, enhancing interdepartmental cooperation and effectiveness.
- Utilized advanced surveillance technology to monitor suspects, providing critical insights for ongoing investigations.
- Presented findings in court proceedings, ensuring clarity and supporting successful prosecution of offenders.
- Obtained and served search warrants related to ongoing cases.
- Prioritized multiple active cases efficiently by continually reassessing urgency levels based on emerging factors such as public safety concerns or new leads.
- Maintained confidentiality of sensitive information while sharing vital intelligence with appropriate colleagues for effective case resolution.
- Mentored junior detectives to improve their investigative skills, fostering a collaborative team environment.
- Interviewed suspects and witnesses using skilled interrogation techniques for gathering crucial information related to investigations.
- Gathered facts from interviews of suspects, witnesses, and complainants.
- Wrote detailed reports outlining case findings for internal files and legal purposes.
- Participated in court hearings to provide written reports, evidence and verbal testimonies.
- Preserved evidence for court hearings and checked integrity of individual pieces.
- Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
- Enhanced community safety by conducting thorough investigations, leading to the arrest and prosecution of criminals.
- Investigated complaints brought by members of community by conducting interviews and compiling evidence.
- Trained team members on agency processes, court procedures and investigation strategies.
- Coordinated crime scene searches methodically for comprehensive evidence collection ensuring no critical elements are missed.
- Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
- Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
Education
Bachelor of Science - Criminal Justice
Caribbean University
Bayamon, PR05-2021
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking
Multitasking Abilities
Excellent communication
Critical thinking
Computer skills
Organizational skills
Calm under pressure
Active listening
Organization and time management
Decision-making
Problem resolution
Verbal communication
Certification
CPR
Crisis intervention
CDL
Languages
Spanish
Full Professional
Timeline
University Police
Towson University Alumni Association
03.2025 - Current
Tobacco Enforcement Officer
Baltimore County Health Department
03.2024 - 03.2025
Unit Supervisor
Board of Child Care
06.2022 - 03.2024
Investigator
BMC
10.2021 - 08.2022
Detective
Baltimore City Police Department
03.2006 - 02.2020
Bachelor of Science - Criminal Justice
Caribbean University