Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Delaney

Nicholas Delaney

Springfield,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Laundromat Attendant

Flynn Sales
12.2020 - Current
  • Contributed to a positive team environment through effective communication and collaboration with coworkers.
  • Ensured a clean and organized environment for customers by performing routine maintenance tasks such as sweeping, mopping, and wiping down machines.
  • Handled cash transactions accurately, maintaining proper records of daily sales and expenses.
  • Assisted customers with machine operation and troubleshooting, resolving issues promptly to minimize downtime.
  • Showcased attention to detail when folding finished laundry items, ensuring a professional appearance for customer pickup.
  • Maintained the appearance of the laundromat by conducting regular inspections and scheduling repairs when necessary.
  • Reduced wait times for customers by efficiently handling large volumes of laundered items during peak hours.
  • Maximized machine utilization by promptly notifying management of any maintenance issues or needed repairs.
  • Provided exceptional customer service while managing multiple responsibilities such as sorting laundry drop-off orders or attending to incoming inquiries about services offered.
  • Followed environmental regulations when handling hazardous materials for laundromat safety.
  • Streamlined operations by organizing workstations efficiently, allowing attendants to serve customers quickly without sacrificing quality service.
  • Managed inventory levels of laundry supplies, keeping sufficient stock on hand to meet customer demand.
  • Educated customers on best practices for washing various types of garments, ensuring optimal results from their laundry experience.
  • Improved customer satisfaction by providing friendly and efficient service during their laundromat experience.
  • Adapted to changing customer needs during busy periods, prioritizing tasks effectively to ensure all customers received prompt assistance.
  • Increased repeat business by creating a welcoming atmosphere and addressing customer concerns professionally.
  • Contributed to the overall positive reputation of the laundromat by consistently delivering excellent service and maintaining clean facilities.

Food Server

Rudi's Grill
05.2008 - 03.2019
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.
  • Cultivated warm relationships with regular customers.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
  • Contributed positively to team morale through effective communication and cooperation with coworkers.
  • Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
  • Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
  • Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
  • Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
  • Provided exceptional service to large parties, coordinating with the team for smooth operations.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Increased sales by upselling appetizers, desserts, and specialty beverages.
  • Assisted in training new servers, sharing best practices for excellent customer service.
  • Elevated customer satisfaction through followup and enthusiastic customer service.
  • Ensured strict adherence to safety regulations by maintaining a clean working environment throughout shifts.
  • Promoted daily specials strategically, driving additional revenue through targeted recommendations based on guest preferences.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.

Education

Business Administration

Lincoln Land Community College
Springfield, IL

Skills

  • Security and surveillance
  • Cleanliness and hygiene
  • Laundry equipment operation
  • Scheduling appointments
  • Cash handling proficiency
  • Record Keeping Abilities
  • Complaint Handling
  • Sales and Upselling
  • Equipment Troubleshooting
  • Energy efficiency understanding
  • Stain removal techniques
  • Chemical Safety Awareness
  • Machine maintenance knowledge
  • Sorting and folding techniques
  • Laundry folding and storage
  • Color separation
  • Machinery Operation
  • Laundry room operations
  • Laundry distribution
  • Safety Procedures
  • Guest Relations
  • Inventory Tracking
  • Linens Management
  • Problem-Solving
  • Attention to Detail
  • Team Leadership
  • Relationship Building
  • Work Prioritization
  • Quality Assurance

Timeline

Laundromat Attendant

Flynn Sales
12.2020 - Current

Food Server

Rudi's Grill
05.2008 - 03.2019

Business Administration

Lincoln Land Community College

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Nicholas Delaney