Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas De Lira

Summary

Dynamic Barista Trainer at Target with proven leadership and sales proficiency. Enhanced customer satisfaction through effective communication and upselling techniques, while fostering a supportive training environment. Skilled in cash handling and POS system operation, I consistently celebrated team achievements and streamlined workflows to improve service efficiency.

Organized hospitality professional with track record in creating and executing comprehensive training programs for baristas. Known for enhancing team performance and customer service quality through effective training techniques. Focuses on fostering collaborative team environment and ensuring adaptability to changing operational needs. Expertise in coffee preparation, customer relations, and staff development.

Experienced with developing and delivering barista training programs tailored to individual and team needs. Utilizes effective communication and hands-on training methods to ensure skill mastery and consistency in service. Track record of fostering teamwork, improving operational efficiency, and maintaining high standards of customer service.

Overview

8
8
years of professional experience

Work History

Barista Trainer

Target
08.2023 - Current
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
  • Improved barista skills through one-on-one training sessions and practical demonstrations.
  • Taught proper procedures and strategies for success to new employees.
  • Trained new employees in groups and in one-on-one scenarios.
  • Handled cash and processed payments accurately to avoid errors.
  • Promoted upselling techniques among baristas for increased sales of food items and specialty drinks.
  • Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Streamlined workflow processes for better customer service and reduced wait times.

Sales Associate

Target
08.2023 - Current
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Dance Instructor

Puzzle Box Dance Studio
05.2023 - 05.2025
  • Planned routines for recitals and performances.
  • Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Worked in team-based environment to uphold quality and continuity of service to clients.
  • Utilized different styles of teaching to accommodate students of all capabilities.
  • Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
  • Collaborated with fellow instructors to plan and execute successful recitals showcasing students'' progress and achievements.

Barista

Starbucks
06.2019 - 06.2023
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Barista

Sodexo USA
09.2018 - 06.2019
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Sales Associate

Urban Outfitters, Inc.
08.2017 - 01.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

High School Diploma -

Hoffman Estates High School
Hoffman Estates, IL

No Degree -

William Rainey Harper College
Palatine, IL

Skills

  • Leadership experience
  • Health and safety compliance
  • Cleanliness standards
  • POS system operation
  • Employee performance management
  • Sales proficiency
  • Team player
  • Friendly and outgoing
  • Cash handling
  • Cash register operation
  • Clear communication
  • Active listener

Timeline

Barista Trainer

Target
08.2023 - Current

Sales Associate

Target
08.2023 - Current

Dance Instructor

Puzzle Box Dance Studio
05.2023 - 05.2025

Barista

Starbucks
06.2019 - 06.2023

Barista

Sodexo USA
09.2018 - 06.2019

Sales Associate

Urban Outfitters, Inc.
08.2017 - 01.2018

High School Diploma -

Hoffman Estates High School

No Degree -

William Rainey Harper College

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