Nick DeLuca

Summary:

• Supported and led 3-4 Customer Success Team
• Collaborated with sales and functional leaders, fostering goal achievement.
• Motivated and inspired team members by modeling GCG Fundamentals and Foundational Elements.

Responsibilities:

• Collaborated with VP Customer Success to establish and achieve all critical KPIs for the teams.
• Ensured high quality customer experience on a daily basis through monitoring team's performance.
• Lead projects in process, system, product improvements for customers and suppliers.
• Provided coaching and support to the pricing discipline efforts, while assisting with RFP/RFQ activities.
• Reported industry trends, competitive pricing, and customer feedback to senior leadership.
• Sought innovative resolutions to internal and external problems.
• Provided customer onboarding and training to ensure successful product adoption.

Manager:

• Managed day-to-day work of Wisconsin and Pennsylvania Sales Team, overseeing multiple tasks such as reviewing and submitting RMA's, releasing blanket holds, approving accounting requests, monitoring PTO requests.
• Conducted 2 daily Sales Huddles for Wisconsin and Pennsylvania.
• Aided in revising AWC's Sales Manual and Policies while also contributing to Fall Audit.
• Provided customer onboarding and training to ensure successful product adoption.
• Trained and mentored new team members to promote productivity, accuracy and friendly customer service.

Senior Account Manager:

• Demonstrated consistent success in meeting and exceeding individual 2023 Sales Budget.
• Managed and generated a loyal customer base through pricing strategies for both day-to-day business and large regional jobs.
• Developed and maintained long-lasting customer relationships.
• Utilized upsell techniques, prepared sales proposals, and conducted research to secure new customer base.
• Expanded territory through phone contact, travel, and company market department.

• Generated over 100k in monthly profit as a Platinum Plus Club Member and Mentor.
• Coached and assisted in ASP (AWC Sales Process Training)
• Assisted with new hire onboarding and sales training, conducting interviews and organizing training schedules.
• Managed and priced day-to-day business and large regional jobs to cultivate a devoted customer base.
• Develop long-lasting customer relationships.
• Utilized upsell techniques, prepared sales proposals, and conducted research to secure new customer base.
• Expanded territory through phone contact, travel, and collaboration with company marketing department.

• Managed and led 2nd shift casement team to achieve prompt delivery for commercial and residential projects.
• Collaborated with the V.P of Manufacturing to enhance production for the Cambridge Line (Most Volume) by implementing a new design and conducting recorded time trials for optimal balance.

• Manage and price day-to-day business to generate a loyal customer base.
• Develop long-lasting customer relationships.
• Utilized upsell techniques, prepared sales proposals, and conducted research to acquire new customers.
• Expanded territory through phone contact, travel, and company marketing department.
• Consistently achieved or surpassed daily, quarterly, and annual sales and gross profit % targets.