Nicholas DeWald
Warner Robins,GA
Summary
Dynamic Supervisory Production Operations Specialist with extensive experience at Defense Logistics Agency, excelling in production management and team development. Proven track record in enhancing customer service and operational efficiency. Skilled in Microsoft Office Suite and effective communication, fostering collaboration and mentoring to drive team success and achieve organizational goals.
Overview
11
11
years of professional experience
Work History
Supervisory Production Operations Specialist
Defense Logistics Agency Robins AFB
03.2021 - Current
- Supervised all personnel in the facility and provided supervisory assistance to other facilities within and outside the district.
- Supervises, guides, motivates, develops, mentors, and oversees the activities of team members with a focus on production and document automation including all technical and administrative areas.
- Manages team members on all levels of printing, shipping, customer service, financials, and document services while focusing on quality and customer service.
- Provides on-the-job training and guidance and written procedures to all team members in my facility and personnel in other facilities.
- Actively develops personnel. Provides training on multiple topics to personnel from all over DLA including leadership personnel.
- Contributed to development and issuance of guideline materials, standards, and operating directives for document automation.
- Provides input on the development of guidelines, directives and training materials on various aspects of document automation. Created printing SOPs and templates for DLA as a time-saving tool as well as for training.
- Delivered expert guidance to customers and proposed methods to enhance services, ensuring customer requirements are met with professional service.
- Utilizes a variety of methods to complete customer orders including working with other shops or engaging the CRS.
- Performs contracting actions including market research, technical research, writing statement of work, contracting officer representative and overseeing contractor performance. Responsible for termination of a contractor who was taking multiple days off and not claiming them. Utilizes thorough documentation and communication techniques.
- Performs DSO/EBS data entry for incoming jobs and funding/billing error analysis and resolution.
- Ensures staff follow agency regulations and policies as well as safety and security procedures.
- Conducts special business case analyses on current and potential systems and services. Researches and recommends new potential equipment to increase production capabilities for specialty jobs as well as routine jobs.
Lead Consultant
Fedex
Jacksonville, USA
02.2018 - 03.2021
- Increased revenue through customer education of business solutions and product offerings.
- Mentored consultants on production procedures to enhance team expertise and service delivery.
- Educated customers on business solutions and product offerings, contributing to revenue growth.
- Guided and mentored consultants on all production procedures.
- Updated customer databases and managed additional systems and reports.
- Supervised and managed bid follow ups and consulted on complex orders.
- Fostered a customer-focused environment across production, retail, self-service, and shipping areas, ensuring cleanliness and professionalism.
- Set up and produced various documents and products on high-capacity printers including black and white and multicolor signs, banners, print products, pamphlets, manuals, and decals.
- Received customer data in various file types and converted files into print-ready files for production on many different electronic printing platforms.
- Maintained records of work completed and ensured production units were recorded for quality control and billing.
- Supervised all shipping related services and activities.
- Jacksonville, FL
Assistant Manager
Zaxby’s
Fernandina Beach, USA
01.2015 - 03.2018
- Executed all General Manager duties during a several month period of vacancy.
- Supervised team to achieve top drive-thru time averages nationally.
- Managed the budget, controlled costs, and maintained proper inventory levels through stock level analysis.
- Managed budget and controlled costs while ensuring optimal inventory levels through stock level analysis.
- Maintained high standard of customer service during high-volume, fast-paced operations.
- Ensured safe disposal of hazardous materials to protect health and safety.
- Performed human resources functions including recruiting, interviewing, hiring, and conducting performance appraisals and promotions.
- Ensured all personnel complied with federal, state and local safety and health regulations.
- Operated a personal computer for inventory, labor, sales, banking, and speed of service.
- Followed procedures for safe food preparation, assembly, and presentation.
- Fernandina Beach, FL
Education
High School - Dual enrollment and Honors Classes
Yulee High School
Yulee, FLSkills
- Production management
- Supervisory skills
- Mentoring and development
- Team collaboration
- Customer service
- Attention to detail
- Microsoft Office Suite
- Adobe Photoshop
- Effective communication
- Dependable and trustworthy
- Quick learner
- Collaboration
Timeline
Supervisory Production Operations Specialist
Defense Logistics Agency Robins AFB
03.2021 - Current
Lead Consultant
Fedex
02.2018 - 03.2021
Assistant Manager
Zaxby’s
01.2015 - 03.2018
High School - Dual enrollment and Honors Classes
Yulee High School