Nicholas Dewitt
Sidney,NE
Summary
Dynamic technician with extensive experience in the field, specializing in fiber optic networks with a healthy proficiency in twisted pair copper to match. Adept at splicing and methodical in troubleshooting. Committed to delivering high-quality service while fostering strong client partnerships. Proven track record in enhancing team performance through effective training and vendor relationship management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Network Technician II / Fiber Splicer
Highline Services, LLC
01.2024 - Current
- Installed fiber optic cabling, wireless routers, and telephone systems for residential and commercial networks.
- Utilized splice records and industry-specific equipment (OTDR, VFL, Fusion Splicer) to measure the performance of new installations and detect / repair faults in existing infrastructure.
- Maintained and repaired / replaced hardware in both AFC and FTTH systems, including transceivers, power supplies and other field serviceable components.
- Assisted in both ISP and OSP duties, including construction, troubleshooting, and repair of network-to-network interfaces with outside vendors.
- Assisted in onboarding and training of new hires.
- Coordinated with contractors and customers to maintain a smooth itinerary from the later stages of construction, to drop and CPE installation.
Dish Tech III /Field Coach
DISH Network
05.2019 - 06.2023
- Conducted an all-in-one sales pipeline from lead generation to closing both new accounts and upsells of existing DISH customers.
- Installed, maintained, and repaired DBS Television, Google Smart Home, Simplisafe and ADT Alarm systems.
- Improved team performance by conducting regular field training sessions and providing constructive feedback.
- Developed strong relationships with clients, resulting in increased business opportunities and long-term partnerships.
- Facilitated team-building activities to strengthen camaraderie among field staff, fostering a positive work culture centered around collaboration and mutual support.
- Enhanced employee retention by creating a supportive and engaging work environment for the team members.
Tech Support Team Lead / Assistant Trainer
Empereon-Constar
11.2018 - 05.2019
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Trained new support representatives, ensuring a consistent level of service quality across the team.
- Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
- Conducted regular reviews of support tickets to identify patterns and opportunities for optimization.
Education
No Degree - Psychology
Lone Star College
Houston, TXHigh School Diploma -
Montgomery High School
06-2012
Skills
- Hardware installation
- Copper and Fiber troubleshooting
- Wireless networking
- OTDR proficiency
- Fusion Splicer proficiency
- Preventive maintenance
- Vendor relationship management
Accomplishments
Performed several emergency fiber repairs over the course of my tenure at Highline, with little to no prior notice, in an expedient timeframe.
Coordinated with OPTK / NebraskaLink to restore a downed circuit to a remote AT&T / ATC Joint Tower Site within 12 hours of the ticket being opened, including drive time.
Assisted in install scheduling, maintaining the on-call rotation, and process development at Highline when the acting Operations Manager for our market area left the company.
Certification
SafetyLMS Authorized Climber / Rescuer
OSHA 10
NFPA 70E
LASCE:
-Aerial Lift Platforms
-NCTI Wifi Technologies
-Small Cell Installation
-Optical Fiber Inspection
-Testing Optical Fibers and Locating Faults
-First Aid
-Pim Line Sweeping
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Network Technician II / Fiber Splicer
Highline Services, LLC
01.2024 - Current
Dish Tech III /Field Coach
DISH Network
05.2019 - 06.2023
Tech Support Team Lead / Assistant Trainer
Empereon-Constar
11.2018 - 05.2019
No Degree - Psychology
Lone Star College
High School Diploma -
Montgomery High School