Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nicholas Diaz

Argyle,Texas

Summary

Dedicated professional with over a year of experience in delivery driving and coaching, demonstrating strong communication and problem-solving abilities. Successfully managed customer interactions in high-pressure environments, ensuring satisfaction and building rapport. Proven track record in issue resolution and delivering exceptional service. Capable of working independently or collaboratively to achieve team goals.

Overview

3
3
years of professional experience

Work History

Delivery Associate

Patriot DSP
Roanoke, Texas
07.2024 - Current
  • Delivered over 250 packages daily with accuracy, enhancing customer satisfaction through reliable service.
  • Provided exceptional customer service by professionally resolving issues related to deliveries.
  • Utilized mobile technology for efficient route navigation and real-time status updates.
  • Adapted to last-minute changes in routes, demonstrating flexibility an the ability to remain calm under pressure.
  • Maintained comprehensive delivery logs, reporting service concerns for accountability.
  • Represented Amazon brand professionally, reinforcing trust through effective communication.

Amazon Warehouse Associate

Amazon Logistics
Roanoke, TX
10.2023 - 05.2024
  • Achieved exceptional accuracy and speed in picking, packing, and shipping orders while exceeding productivity metrics.
  • Resolved inventory issues, shipment discrepancies, and workflow bottlenecks through effective communication with team members.
  • Ensured careful handling of packages to uphold customer-first mindset and adhere to service level agreements.
  • Adapted swiftly to dynamic environments, ensuring timely fulfillment during peak demand periods.
  • Followed strict safety protocols, fostering a positive team environment that supported operational excellence.

Youth Baseball Coach

NTX Extra Innings
Denton, TX
10.2023 - 01.2024
  • Managed team of over 15 youth players, creating a positive environment through effective communication and motivation.
  • Coordinated schedules, resolved conflicts, and provided timely updates through clear and professional communication with players, parents, and staff.
  • Trained and coached diverse team members by tailoring instruction to individual needs, demonstrating patience, empathy, and adaptability
  • Addressed player disputes, scheduling conflicts, and parent concerns promptly and diplomatically.
  • Tracked player performance and attendance, maintained records, and organized events
  • Promoted teamwork and morale, which contributed to a respectful and efficient team culture

UPS Warehouse Associate

United Parcel Service, UPS
Brownwood, TX
11.2022 - 02.2023
  • Ensured fast, accurate package processing to support on-time delivery and customer satisfaction in high-volume settings.
  • Utilized handheld scanners for tracking shipments, guaranteeing data accuracy and real-time order updates.
  • Coordinated with team leads and coworkers to proactively address issues and meet performance deadlines.
  • Adapted to changing work demands while consistently achieving performance goals through strong organizational skills.
  • Maintained comprehensive knowledge of sorting processes and shipping logistics to enhance order flow and inventory management.
  • Upholding safety and quality standards contributed to fostering a culture of teamwork and accountability.

Education

Bachelor of Science - Kinesiology

Howard Payne University
Brownwood, TX
11-2023

Skills

  • Customer service
  • Time management
  • Problem solving
  • Conflict resolution
  • Effective communication
  • Attention to detail
  • Active listening
  • Flexibility under pressure

Accomplishments

  • NCAA Division III Collegiate Athlete
  • Multiple Appearances on the President's and Dean's List throughout college
  • Academic All-Conference in the American Southwest Conference in 2020, 2021, and 2022

Timeline

Delivery Associate

Patriot DSP
07.2024 - Current

Amazon Warehouse Associate

Amazon Logistics
10.2023 - 05.2024

Youth Baseball Coach

NTX Extra Innings
10.2023 - 01.2024

UPS Warehouse Associate

United Parcel Service, UPS
11.2022 - 02.2023

Bachelor of Science - Kinesiology

Howard Payne University

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Nicholas Diaz