Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas DiGioia

Venice,FL

Summary

Dynamic, enthusiastic professional excelling in customer relations and teamwork. Recognized for enhancing service efficiency and maintaining cleanliness standards. Skilled in time management and inventory replenishment, consistently delivering high-quality results while fostering a collaborative environment. Committed to achieving excellence in every task and furthering the company to its greatest potential.

Overview

9
9
years of professional experience

Work History

Barback

Fin’s at Sharkys
09.2024 - 07.2025
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and snacks.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
  • Replaced empty kegs and soda syrups.
  • Coordinated with servers and bartenders to maintain smooth operation of bar area.
  • Assisted in setting up and breaking down bar area for special events.
  • Delivered food to customers at bar and tables.
  • Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
  • Assisted with training new barbacks, sharing knowledge of bar operations and best practices, resulting in a more efficient team.
  • Performed regular maintenance tasks on bar equipment, ensuring optimal functionality during service hours.
  • Greeted customers and provided friendly, knowledgeable service.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Increased teamwork among staff members by proactively offering assistance whenever needed or requested from coworkers or supervisors.
  • Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Collaborated with kitchen staff to expedite food orders for bar patrons, leading to improved guest satisfaction.
  • Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
  • Ensured proper storage conditions were met for both perishable and non-perishable items to meet food safety standards.
  • Reduced waste by accurately measuring and portioning ingredients for mixed drinks.
  • Supported event planning efforts for private parties held at the establishment, including setup and breakdown of events.
  • Contributed to increased sales by effectively upselling menu items when appropriate.
  • Assisted bartenders in creating complex cocktails, speeding up service delivery during peak hours.
  • Ensured customer satisfaction, promptly addressed and resolved any complaints related to bar area.
  • Facilitated smooth workflow by organizing bar layout for easy access to frequently used bottles and tools.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Established rapport with customers by providing friendly and attentive service.
  • Offered product samples, answered questions and helped customers find items.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.

Lot Porter

Matthew’s Currie Ford
11.2023 - 08.2024
  • Communicated with service team and other staff to assist customers.
  • Ensured timely delivery of vehicles to customers by coordinating with the service department for necessary preparations.
  • Streamlined vehicle inventory management through regular updates and effective communication with sales staff.
  • Increased efficiency in vehicle movement, effectively managing keys and tracking system for seamless operations.
  • Enhanced customer satisfaction by maintaining a clean and organized vehicle lot for easy access and visibility.
  • Optimized space utilization within the lot, rearranging vehicles strategically to maximize capacity and accessibility.
  • Collaborated effectively with other departments including sales, finance, parts, and service teams to streamline overall dealership operations.
  • Enhanced dealership reputation, consistently providing exceptional customer service during interactions with clients on the lot.
  • Enhanced intake process by greeting and assisting customers promptly.
  • Maintained physical appearance of lot to attract customers to business.
  • Maintained safety standards within the lot, conducting regular inspections and reporting any hazards or damages promptly.
  • Communicated with coworkers and managers about completed duties.
  • Contributed to a positive work environment by assisting coworkers with tasks as needed and fostering teamwork.
  • Expedited vehicle turnaround times by efficiently coordinating with service technicians for required repairs and maintenance tasks.
  • Safeguarded company assets by adhering to security protocols when handling keys and sensitive information related to inventory management.
  • Promoted a safe working environment by strictly adhering to dealership safety policies and promptly reporting any potential hazards or concerns.
  • Parked and retrieved vehicles to enhance efficient use of parking space.
  • Followed safety protocols for personal, guest and automobile safety.
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Escorted drivers to vehicles and helped load or carry large items.
  • Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
  • Removed safety hazards, soiled items, and trash from customer areas.

Parts Advisor

Douglas Jeep Chrysler Dodge
12.2022 - 09.2023
  • Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
  • Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
  • Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
  • Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
  • Increased sales revenue through upselling, cross-selling, and recommending suitable alternatives when required items were unavailable or discontinued.
  • Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
  • Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
  • Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
  • Created detailed reports on inventory levels, movement trends, and potential discrepancies for review by upper management as needed.
  • Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
  • Improved inventory management by implementing efficient tracking systems and conducting regular audits.
  • Reduced turnaround time for repairs by ensuring timely delivery of essential components to the service department.
  • Conducted thorough research on specialized or hard-to-find parts, leveraging industry connections and expertise to locate the necessary components for customers.
  • Contributed to team success by consistently meeting or exceeding monthly sales targets established by management.
  • Optimized storage solutions within the warehouse to maximize space utilization while maintaining easy access to frequently requested items.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Assisted customers in finding appropriate parts promptly.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Ordered parts from various distributors to fulfill demands.
  • Adhered to company guidelines for performance and compliance.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Conducted cash handling, credit card transactions, and register closeout at end of business day.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Maintained clean and neat parts counter and sales floor.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
  • Assisted customers by responding to complaints and offering updates on back-ordered parts.
  • Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
  • Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.

Dental Technician

Affordable Dentures & Implants
03.2022 - 11.2022
  • Continuously updated knowledge on new materials and techniques through professional development courses, ensuring provision of cutting-edge services to clients.
  • Maintained high-quality standards for all completed work, resulting in increased client retention.
  • Demonstrated proficiency in using CAD/CAM software to design customized dental restorations efficiently and accurately.
  • Effectively managed time to prioritize and complete multiple cases simultaneously, allowing for consistent workflow and timely delivery of products.
  • Contributed to a safe working environment by adhering to infection control protocols and maintaining a clean workspace.
  • Mixed porcelain and other materials for tooth molds used in offices and laboratories with high-quality and accurate results.
  • Completed repairs on various types of apparatus, monitoring work closely to maintain accuracy and meet patient needs.
  • Participated in team meetings to discuss case challenges, share knowledge, and collaborate on best practices for improved laboratory efficiency.
  • Enhanced patient satisfaction by providing efficient and precise dental prosthetics fabrication.
  • Troubleshot complex cases, identifying issues and recommending solutions for successful outcomes.
  • Consistently met or exceeded turnaround time expectations, supporting dental practice schedules and patient satisfaction levels.
  • Reduced remake rates with meticulous attention to detail during model and die preparation.
  • Polished completed molds and prostheses and maintained high standards of final products for best-in-class care.
  • Regularly communicated with clients to clarify prescription instructions when necessary, minimizing errors and avoiding delays in completion of cases.
  • Optimized material utilization, improving cost-efficiency in the dental lab.
  • Exhibited exceptional manual dexterity in handling delicate materials such as porcelain veneers and implant-supported prostheses.
  • Increased laboratory productivity by streamlining workflow processes for denture and crown production.
  • Collaborated with dentists to ensure accurate shade matching for esthetically pleasing restorations.
  • Adhered to specifications to craft well-fitting appliances.
  • Removed excess metal or porcelain and polished surfaces of prostheses or frameworks using polishing machines.

Sushi Chef

Fin’s at Sharky’s
08.2021 - 02.2022
  • Prepared high-quality seafood, rice and ingredients for sushi.
  • Contributed to a safe, clean work environment by adhering to strict food safety guidelines and maintaining a spotless workspace at all times.
  • Established strong working relationships with colleagues through clear communication, teamwork, and mutual respect.
  • Maintained well-organized mise en place to keep work consistent.
  • Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
  • Maximized guest satisfaction with timely order completion during peak hours without compromising quality or presentation.
  • Pleasantly welcomed patrons entering sushi bar, offering to explain menu options.
  • Enhanced customer satisfaction by crafting visually appealing and delicious sushi rolls with precision and attention to detail.
  • Managed inventory effectively, reducing waste while ensuring the consistent availability of necessary ingredients for daily operations.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Supported front-of-house staff during busy periods by efficiently executing orders according to guest specifications.
  • Educated guests on different types of fish and shellfish to aid decision-making on sushi orders.
  • Demonstrated versatility in the kitchen by preparing various Japanese cuisine dishes beyond sushi, such as sashimi, ramen, and tempura.
  • Streamlined kitchen operations through the implementation of effective time management and organizational strategies.
  • Elevated restaurant reputation with introduction of signature sushi rolls.
  • Implemented waste reduction strategies, significantly lowering food costs without compromising quality.
  • Adapted quickly to shifting business needs during peak times, ensuring smooth kitchen operations.
  • Increased customer satisfaction, attentively accommodating dietary restrictions and preferences.
  • Fostered collaborative kitchen environment, training new chefs in art of sushi making.
  • Cultivated appreciation for Japanese culinary traditions among local clientele, through carefully crafted dishes and educational efforts.
  • Achieved high levels of customer loyalty, with many patrons returning for personalized service and culinary consistency.
  • Maintained high standards of food safety and hygiene, leading to consistently high health inspection scores.
  • Elevated guest experience, providing engaging explanations of dishes and their cultural significance.
  • Set up and broke down kitchen for service.

Retail Sales Associate

Target
10.2019 - 03.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Greeted customers and provided outstanding customer service.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Developed rapport with regular customers, fostering welcoming store atmosphere.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Coordinated with stock team to expedite restocking of high-demand items.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Supported store management in planning and executing seasonal promotions and sales events.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Monitored sales trends to advise on restocking, ensuring popular items were always available.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Performed cash, card, and check transactions to complete customer purchases.

Grocery Clerk

Publix
06.2016 - 01.2020
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
  • Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.
  • Collected shopping carts from parking lot and returned to stand to keep lot organized.
  • Collaborated with team members to meet daily objectives and maintain smooth store operations.
  • Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
  • Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
  • Utilized problem-solving skills to address unique situations or challenges within the store environment effectively.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
  • Retrieved items for customers and verified prices.
  • Prepared attractive displays for promotional events or seasonal items that resulted in increased sales revenue.
  • Contributed to increased sales performance by stocking shelves in a visually appealing manner.
  • Demonstrated flexibility in work schedule by covering shifts or assisting with additional tasks as needed, contributing to a cohesive team dynamic.
  • Supported inventory management efforts through accurate tracking of stock levels and timely replenishment of products.
  • Provided product recommendations and advice, increasing sales of promoted items.
  • Promoted weekly specials to customers, boosting sales of targeted products.
  • Streamlined checkout process, reducing wait times and improving customer feedback.
  • Improved customer satisfaction with prompt and accurate checkout service.
  • Implemented waste reduction strategy by rotating stock and managing expiring products, reducing losses.
  • Trained new employees in store procedures and customer service standards, maintaining high service levels.
  • Updated pricing and signage for sales and promotions, ensuring accuracy and compliance.
  • Assisted customers in locating products, enhancing shopping experience.
  • Conducted daily cleaning tasks to maintain hygienic shopping environment.
  • Provided feedback to management on customer needs and inventory issues, contributing to store improvement.
  • Handled customer complaints with empathy and efficiency, restoring customer confidence.
  • Assisted in setting up displays for seasonal promotions, attracting customer interest.
  • Increased efficiency in stock management by organizing products according to popularity and seasonality.
  • Conducted inventory checks to prevent stock shortages, ensuring product availability.
  • Maintained clean and inviting store environment, contributing to enhanced customer experience.
  • Assisted customers in finding desired items quickly, enhancing shopping experience and customer loyalty.
  • Set up new sales displays each week with fresh merchandise.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Learned duties for various positions and provided backup at key times.

Education

High School Diploma -

Venice High School
Venice, FL

No Degree -

State College of Florida
North Port, FL

Skills

  • Excellent service
  • Attention to detail
  • Time management
  • Cleanliness maintenance
  • Teamwork and collaboration
  • Leadership
  • Supply replenishment
  • Equipment handling
  • Efficient multitasking
  • Problem-solving abilities
  • Customer relations
  • Payment processing
  • Cross-selling and upselling
  • Excellent communication
  • Reliability
  • Organizational skills
  • Active listening
  • Customer engagement

Timeline

Barback

Fin’s at Sharkys
09.2024 - 07.2025

Lot Porter

Matthew’s Currie Ford
11.2023 - 08.2024

Parts Advisor

Douglas Jeep Chrysler Dodge
12.2022 - 09.2023

Dental Technician

Affordable Dentures & Implants
03.2022 - 11.2022

Sushi Chef

Fin’s at Sharky’s
08.2021 - 02.2022

Retail Sales Associate

Target
10.2019 - 03.2021

Grocery Clerk

Publix
06.2016 - 01.2020

High School Diploma -

Venice High School

No Degree -

State College of Florida

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