Nicholas Dillon
Glendale,WI
Summary
To secure a Director of Operation position that will allow me to effectively utilize my skills in people management, events coordination, and financial management for a company with clear standards that develops, motivates and empowers its teams through responsibility, new challenges, and goal-setting.
Overview
20
20
years of professional experience
Work History
Director of Operations
Levy Restaurants at Harley-Davidson Museum
Milwaukee, WI
06.2022 - Current
- Developed winning teams for every F&B business on campus
- Continuously adapted all operations for maximum partner profits
- Created key annual initiatives and tactics for campus awareness and increased revenue growth
General Manager
Marcus Corporation
Milwaukee, WI
05.2021 - 06.2022
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
General Manager/Multi-Unit
Marcus Corporation
12.2017 - 06.2020
- Safehouse MKE, CHI Developed 3, 6, 9 and annual goals for the MKE property.
- Met MKE sales and prime cost budget goals 2018 & 2019.
- Designed sales and service strategies to improve revenue and retention.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Encouraged, trained and disciplined employees to maximize performance.
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
General Manager
Milwaukee Burger Company
10.2016 - 12.2017
- Increased sales from $37,000 per week to $42,000 in 6 months.
- Increased sales by creating and maintaining a positive culture in the BOH and FOH.
- Increased sales by goal setting and proactive team management.
- Met budget goals in the 1st,2nd and 3rd quarter of 2017.
Director of Operations
St. Francis Brewery & Restaurant
03.2012 - 10.2016
- Increased restaurant sales from $28,000 per week to $45,000 per week in 3 years.
- Created branded menu items and new menus annually.
- Created directed the marketing division with marketing interns from local colleges.
- Created "Brewery Division" of business with over 400 retail locations in Wisconsin and 4 employee's.
- Created "Festival Division" of business that has sales of over $50,000 from June to September.
- Negotiated contracts and formed business partnership with the Milwaukee County Parks Department to create "Milwaukee's Craft Beer Garden at Humboldt Park".
- Sales increased 7% each year.
- 2017 year's sales were forecasted to be $350,000 with a net income of over $50,000 from May through September.
- Negotiated with Milwaukee County, City of Milwaukee and City of St.
- Francis to obtain the best real estate opportunities and financing to build a manufacturing brewery.
- Increased overall company sales by over 1.5 million by the end of 2015.
Manager
Burke's Lakeside
03.2011 - 03.2012
- Managed $60,000 sales weeks.
- Managed FOH & BOH.
- Hired, trained and scheduled staff.
Multi-Unit Operations Manager
Water Street Brewery Corp
10.2004 - 03.2011
- Managed both FOH and BOH including recruitment, career development and performance evaluations.
- Responsible for all financial controls as well as P&L statement, managing budgets and forecasting sales.
- General Manager of multiple units.
- Each unit had annual sales above $2.5 million.
- Managed multiple restaurants at a variety of festivals each year including Summerfest and Wisconsin State Fair.
Skills
- Team management
- Sales team development
- Policy/program development
- Supervision and training
- Cross-functional team management
- Trend forecasting
- Recruiting and Hiring
- Financial administration
- Safety protocol
- Leadership and team building
- Budgeting and cost control strategies
Timeline
Director of Operations
Levy Restaurants at Harley-Davidson Museum
06.2022 - Current
General Manager
Marcus Corporation
05.2021 - 06.2022
General Manager/Multi-Unit
Marcus Corporation
12.2017 - 06.2020
General Manager
Milwaukee Burger Company
10.2016 - 12.2017
Director of Operations
St. Francis Brewery & Restaurant
03.2012 - 10.2016
Manager
Burke's Lakeside
03.2011 - 03.2012
Multi-Unit Operations Manager
Water Street Brewery Corp
10.2004 - 03.2011
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