Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Doffing

Eugene
Cincinnati,Ohio

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

24
24
years of professional experience
1
1
year of post-secondary education

Work History

Technical Support Representative

Humana
Cincinnati, OH
11.1998 - Current
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Submitted service tickets for equipment maintenance requests.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Configured hardware and granted system permissions to new employees.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Documented support interactions for future reference.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Translated complex technical issues into digestible language for non-technical users.

Education

Associate of Science - Mechanical Engineering

Thomas Nelson Community College
Hampton, VA
01.1994 - 05.1995

Skills

Technical issues analysis

undefined

Timeline

Technical Support Representative

Humana
11.1998 - Current

Associate of Science - Mechanical Engineering

Thomas Nelson Community College
01.1994 - 05.1995

Similar Profiles

CREATE PROFILE
Nicholas DoffingEugene