Nicholas Dominguez
Houston,TX
Summary
Dynamic IT and service professional with a proven track record at GHP Studios, excelling in hardware troubleshooting and customer service. Expert in maintaining and configuring technology to enhance operational efficiency. Demonstrated ability to resolve technical issues swiftly, ensuring high client satisfaction and fostering strong relationships through clear communication.
Overview
2
2
years of professional experience
Work History
On-Site IT Technician
GHP Studios
09.2023 - 10.2023
- Maintained studio PCs, networks and mobile devices.
- Built PCs specifically tailored for video editing purpose and made sure to meet the demands of video editing software
- Provided technical support, resolving issues quickly without any problems.
Sienna PC Technician (volunteer)
Sienna
06.2023 - 08.2023
- Reduced downtime by performing routine maintenance on computer systems, ensuring optimal functioning at all times.
- Optimized and configured PC's for clients, addressing hardware and software-related inquiries with a focus on problem resolution.
- Established strong relationships with clients through clear communication and consistent follow-up regarding any ongoing technical concerns.
- Conducted thorough diagnostics on malfunctioning computers to identify root causes of issues.
Kung Fu Tea (Manager)
Kung Fu Tea
10.2021 - 07.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor of Information Technology - Information Technology
Western Governors University
Salt Lake City, UT06-2025
Skills
Computer: Hardware Troubleshooting, Software installation and Configuration, Office 365, Windows 10 & 11, IOS Configuration,
Technical Skills: Troubleshooting and Problem-Solving, Customer Service, Clear and Concise Communication,
Languages: Python, Powershell, SQL, Java Script, HTML/CSS
Timeline
On-Site IT Technician
GHP Studios
09.2023 - 10.2023
Sienna PC Technician (volunteer)
Sienna
06.2023 - 08.2023
Kung Fu Tea (Manager)
Kung Fu Tea
10.2021 - 07.2022
Bachelor of Information Technology - Information Technology
Western Governors University
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