Nicholas Dow-Boyer
Fullerton,CA
Summary
I have multiple years in both the retail and customer service industries and have experienced many situations in both. As someone who has worked in higher positions I am very sales and customer driven. I have also spent most of my working career in the food industry so I have done multiple food safety courses which has taught me how to accommodate guests individually. I have worked in every aspect of the business from the warehouse, to the sales floor, to the management teams and understand from each level what must be done and how to work as a team to maintain a successful business. With each of my past jobs i have entered with the intent to learn, improve, and promote. My goal is to find a company that is willing to continue to develop my skills to be an integral part of the business.
Overview
10
10
years of professional experience
Work History
Presentation Team Member
Target
Fullerton, CA
11.2023 - Current
- Established and maintained proper high-traffic displays, resulting in increased sales.
- Worked closely with retail managers to provide insights into how best utilize available space within stores.
- Ensured compliance with company policies regarding store layout regulations and safety standards.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Updated existing planograms according to new product releases and seasonal changes.
- Cleaned and organized display cases, shelves and aisles.
Steward
Disneyland, Plaza Inn
Anaheim, CA
02.2019 - 10.2022
- Here my responsibilities included washing dishes, taking out the trash, sanitizing everything, and keeping the restaurant and back room neat and organized so all cast members can find what they need.
- I became a new hire trainer in February of 2022 and was involved in training between 30-40 new cast members, as well as training the new trainers during a 7 month period.
Shift Supervisor
The Coffee Bean & Tea Leaf
Brea, CA
02.2014 - 09.2019
- I was in charge of keeping baristas on task during shifts, prepping products throughout the day, placing orders and making sure all customers leave our store satisfied.
- Over a 1 year period we received 11 months of 90% from customer service surveys (highest in the district).
- Operated fast paced drive through location
Tech & Mobility Supervisor
Staples
Brea, CA
03.2016 - 11.2018
- I was in charge of 1/2 the store (Tech department)
- This includes updating planograms, cell phone and computer repairs, and maintaining a high level of sales.
- Cash management and safe access
- Responsibility for a "high value" product lock up
- Sales driven with district leading numbers
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Analyzed key performance indicators to identify effective strategies.
Education
Design
Mt. Sac
Fullerton College
Skills
- Have built computers from scratch
- Product knowledge
- Customer relationships
- Screen and battery repairs for phones
- Management skills
- Time and project management
- Flexible and Adaptable
- Relationship Building
- Customer Satisfaction Promotion
- Work Coordination
- Problem Detection and Resolution
- Teamwork and Collaboration
- Team Leadership
- Employee Training
- Product Demonstrations
- Customer Engagement
- Merchandise Sales
- Product Education
- Time Management
- Employee Development
- Critical Thinking
- Problem-Solving
Accomplishments
- Team Member Of The Month at Target (March 2023)
Affiliations
- Soccer player and soccer coach for multiple years
- Led teams to championships in both high school coaching and club coaching
Timeline
Presentation Team Member
Target
11.2023 - Current
Steward
Disneyland, Plaza Inn
02.2019 - 10.2022
Tech & Mobility Supervisor
Staples
03.2016 - 11.2018
Shift Supervisor
The Coffee Bean & Tea Leaf
02.2014 - 09.2019
Design
Mt. Sac
Fullerton College
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