Nicholas Downs
Avon,OH
Summary
Account Representative with strong experience in the healthcare environments. Skilled in patient communication, time management, and administrative support. Excel in team collaboration and adapt to changing needs. Highly reliable, with focus on achieving results and enhancing patient satisfaction.
Overview
11
11
years of professional experience
Work History
Cashier
Kohl's
12.2014 - 2015
- Basic math skills
- Provided exceptional customer service
- Assisted in maintaining store organization and cleanliness to enhance shopping experience.
- Successfully solicit credit cards and reward plans
Supervisor Children's Department
Kohl's
07.2015 - 06.2016
- Oversaw operations of the children’s department
- Ensured high sales in the department
- Maintained organization of the department’s appearance and operations
- Coordinated day-to-day work activities to ensure operational goals and objectives were met
- Restock the sales floor with necessary merchandise
Operations Supervisor
Kohl's
06.2016 - 02.2021
- Supervised the online sales/shipping/fulfillment processes
- Keyholder; responsible for locking and unlocking the building for staff at open/close
- Managed overnight process to ensure tasks were being completed efficiently
- Picked and assembled orders in an efficient means
- Oversaw the fulfillment process including packing and shipping preparations
- Ordered new equipment/retired outdated equipment
Patient Service Specialist
The Cleveland Clinic
02.2021 - 07.2022
- Provide a welcoming environment for patients and visitors
- Effectively perform patient registration, pre-visit, verifying insurance, and scheduling
- Preform point of service responsibilities: visit prep, collect copays, and provide a professional patient experience
- Work alongside and communicate with coworkers to ensure productive workflow
- Maintain confidential patient information
Patient Access Coordinator
The Cleveland Clinic
07.2022 - 02.2024
- Coordinates and oversee the workflow for patient service specialists
- Train, monitor, and review patient service specialists on daily responsibilities and performance
- Coordinate employee schedules
- Adjust Physician’s schedules to accommodate time off requests and template changes
- Order necessary supplies for both clerical and clinical staff
Account Representative II
The Cleveland Clinic
02.2024 - Current
- Submitted and re-billed claims to insurances for review
- Contacted insurances in order to get determinations as to why claims and appeals are being denied
- Located and submitted patient medical records for appeals to be submitted to insurances on denied claims
- Handled standard processes for patient account balances that needed to be written off
Education
No Degree - Business Management
Baldwin Wallace University
Berea, OH01.2016
Associates of Arts - Education
Cuyahoga County Community College
Parma, Oh12.2015
General Studies - General Studies
Olmsted Falls High School
Olmsted Falls, OH05.2013
Skills
- Goal oriented
- Patient confidentiality
- Work ethic and integrity
- Time management skills
- Decision-making
- Multitasking and organization
Timeline
Account Representative II
The Cleveland Clinic
02.2024 - Current
Patient Access Coordinator
The Cleveland Clinic
07.2022 - 02.2024
Patient Service Specialist
The Cleveland Clinic
02.2021 - 07.2022
Operations Supervisor
Kohl's
06.2016 - 02.2021
Supervisor Children's Department
Kohl's
07.2015 - 06.2016
Cashier
Kohl's
12.2014 - 2015
No Degree - Business Management
Baldwin Wallace University
Associates of Arts - Education
Cuyahoga County Community College
General Studies - General Studies
Olmsted Falls High School
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